Mayre Baratilla

Mayre Manallo Baratilla Freelance Online Tutor Real Estate Sales Admin Solid Background in Call Center Industry Quality Assurance Specialist Basic Marketing Assistant Basic Design(Canva, Photoshop) JOB HISTORY: Cloudstaff Modern Workforce Executive Services 11 July 2019-Present -Sales Admin -Data Entry -Email Management -Appointment Setting -Database Management -Basic Marketing -Basic Designing -Signboard Design and Ordering Beepo Client Services Management November 2018-June 2019 -Market Round Up, Database, Just listed and just sold prospecting: calling homeowners for appraisal request; home loan health check and other real estate needs -Appointment Setting for Physical Appraisal Request -Enquiry logs: calling potential buyers or sellers -Generating desktop appraisals -Responding to clients inquiries to emailed appraisals -Database management Real Estate Sales Assistant May 2018-November 2018 -Data Mining -Rental Prospecting and Appraisal Calling using Artificial Intelligence Beta Testing. Calling owners for free appraisal or Market update -RITA Data analysis and review for process improvement -Database management Online English Tutor BIBO Global Opportunity February 2018- Present -Teach/tutor Students(Chinese, Japanese, Koreans) via online teaching tools -constant e- learning for tutor’s updates and development Collections House International BPO Inc. Subject Matter Expert/Assistant Team Leader Lion Finance Ltd May 2015-September 2017 -calibrate on calls, root cause analysis for strategic and targeted coaching -do regular coaching with collection service officers -take escalation calls -maintain team report/team statistics for monthly evaluation -attend leadership meeting to address performance opportunities -collect/assist delinquent customer via inbound and outbound calls Collections Service Officer Lion Finance Ltd July 2014 – April 2015 -Collect/assist delinquent customer via inbound and outbound calls -Assist customer in updating credit file, resolving dispute and offering viable options based on customer financial circumstances -Review/investigate account for possible write off Convergys Philippines Senior Quality Analyst Barclaycard US Quality Delaware June 2011 – May 15, 2014 -Facilitate and/or participate in calibration sessions with Quality Leadership staff, Convergys personnel and clients -Demonstrate proficiency with respect to the client specific service process. Use precision monitoring standards. -Sends Report to the client whenever Supervisor is not available -Conduct huddles and coaching with agents -Train QA intern via Quality Specifics Training Collections Care Specialist ENCORE Receivable Management April 27, 2009 – June 2011 -Help delinquent cardholder bring the account in good standing by providing options and solutions that will suit their financial situation -Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve clients discrepancies and short payment IBM Daksh Business Process Service Phils., Inc Customer Care Specialist Goldcoin(Citibank) Account Nov. 16, 2007 - February 2009 -Assist clients in their banking queries and general financial information -Resolve clients’ financial issues and complaints -Offer financial solution that best suits clients’ needs according to banks sales Bicol University Zonal Computerization Center Data Controller May 1, 2007 – Nov 1, 2007 -Control data requirements and other general correspondence submitted in the office by the State Universities and Colleges -Do filling and sorting; encoding and proofreading documents in office database SUMMARY OF QUALIFICATIONS: -Well trained with office works and well versed with computer applications specifically Microsoft Word, Excel, PowerPoint, Adobe Photoshop and PageMaker -Has ample training in call center industry especially in providing world class customer service -Flexible efficient and goal oriented; Conversant and excellent communication skills -Excellent training and experience in Quality Assurance and collections -Solid background in Sales and Real Estate EDUCATION: BS. Computer Science Bicol University Legazpi City REFERENCES: Ian Cabasal Team Leader​, ​Collection House Pty Ltd. Ron Adan​, Senior​ ​Team Leader​, ​Collection House Pty Ltd. Charrise Pia Panganiban Client Experience Team Lead, Beepo https://talent.hubstaff.com/profiles/mayre-baratilla