Hi! l am a professional with a strong background in customer service, scheduling, operations, and administrative support. Over 6 years of experience in planning, coordination, data management, and communication within fast-paced corporate environments (FEMSA / Corporación GPF). Fast learner, highly organized, and comfortable handling phone calls, email, live chat, bookings, and CRM systems. Skilled at multitasking, problem-solving, and providing a friendly, professional customer experience. Currently pursuing a Master’s Degree in Logistic Management (UNIR). Now, I would improve my english comunication skills for my CV, so I’m grateful for any opportunities that may open up for me.