Mayowa Wintokun

MAYOWA OLUWATOBI WINTOKUN Plot 435, Arome Wada crescent, Dawaki Extention, Dawaki, Abuja. CAREER OBJECTIVES A highly motivated and organized professional, I am driven to excel as a virtual assistant. I am eager to utilize my strong communication, customer service, and administrative skills to offer outstanding support to busy professionals and entrepreneurs. PERSONAL DATA Date of birth: 22nd October 1986 Gender: Male WORK EXPERIENCE 2013 – Date: United Bank for Africa, Abuja CUSTOMER SERVICE OFFICER [2013 to date] Duties and responsibilities: 1. To provide customers with information and awareness on the Bank’s products and services 2. Ensure prompt resolution of customer complaints 3. Maintain accurate customer records and update customer information 4. Follow up with customers to ensure their satisfaction 5. Monitor customer feedback and take appropriate action 6. Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals. 7. Ensure effective and timely service delivery to customers at all customer service units while keeping a customer friendly disposition at all times. 8. Follow established procedures and protocols for customer service VIRTUAL ASSISTANT (Freelance) [March 2024 to date] Duties and responsibilities: 1. Provide remote administrative, technical, and creative assistance to clients across various industries 2. Input and update information in databases and spreadsheets 3. Ensure data accuracy and managing records 4. Communicate with team members and stakeholders to coordinate efforts 5. Monitor project progress and updating clients 6. Maintain a professional and organized virtual workspace using project management tool like Asana, Teams, Slack etc 7. Book flights, accommodations, and transportation 8. Assist with the setup and maintenance of digital systems and platforms 9. Ensure data accuracy and managing records. 10. Handling customer questions and providing support via phone, email, or chat 11. Manage Airbnb listings 12. Gather and analyze information on industry trends, competitors, or products. SKILLS/COMPETENCIES Computer skills: Microsoft Office Google Suite CRM tools e.g Slack, Teams, Trello, Monday.com Other skills/ Competencies: 1. Ability to work under little or no supervision 2. Good team player 3. Good communication skills. Proficient in spoken and written English 4. Data Entry 5. Document management 6. Ability to work under pressure 7. Problem solving skills 8. Result oriented 9. Fast Learner 10. Email management EDUCATIONAL QUALIFICATION AND CERTIFICATES-: University of Abuja, Abuja Bachelor of Science, Business Management-: Kaduna Polytechnic, Kaduna state National Diploma, Business Administration