Mayowa Owolabi

OWOLABI MAYOWA VICTORIA Abuja Federal Capital Territory, Nigeria. Tel: - E-mail:-,-SUMMARY: Energetic Customer Service Representative with experience in resolving customer inquiries. I have proven myself to be passionate about building strong customer relationships and increasing customer engagement. I am hoping to build a career in customer service where my skills and competence such as good communication skills, excellent interpersonal skills and efficient result delivery will enhance the growth of the organization. I have the drive and confidence to get things done, flexibility to work well in a team and credibility to influence others positively. SKILLS:             Email handling and report analysis Extensive vocabulary Positive attitude Improving Customer Experience Time Management Interpersonal skills Complaint Resolution Effective Communication Strong leadership and management skills Strong administrative skills Data Entry and Research Excellent writing skills TOOLS:               Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Outlook Google Suite Wordpress Coreldraw Suite Gmail HTML CSS Zoom Slack Asana Freshdesk EXPERIENCE: World Health Organization (WHO) UN Building, Plot 617/618, Diplomatic Drive, Central Business District, Abuja Post Held: Data Clerk 2013 – 2014 Job Description: Maintained database by entering new and updated account information. Digitized physical records and preparing reports. - Managed large data projects, including workflow scheduling, data entry and accuracy verification Entered data into WHO system according to formatting standards Processed source documents by reviewing for errors. Light Hospital Folarin Street, Alimosho Ipaja, Lagos State. Post Held: Laboratory Technician Feb. 2015 – Jul. 2015 Job Description: Attended to patients in the laboratory by collecting blood samples for analysis Carried out several laboratory tests effectively and documented results accordingly. Maintained a high level of confidentiality and professionalism. Documented reports weekly and submitted to the Head of Department. Entered patient’s data correctly into a logbook and reviewed it daily. John Olusola Baiyeshea, SAN & Co. Suite 112, 1st Floor, Jinifa Plaza, Plot 1014, Central Business District, Abuja Post Held: Legal Secretary/Administrative Officer 2016 – 2017 Job Description: Responded to emails and other correspondences to facilitate communication and enhance business processes. Organized envelopes, postage and mail correspondence for staff and management and coordinating with delivery and courier services. Drafted agendas, recorded minutes and created documents for meetings. Handled daily scheduling tasks and provided administrative support for the entire office. Konar-NG Off Ademola Adetokubo Street, Wuse II, FCT – Abuja Post Held: Customer Service Representative (Hybrid) January 2020 – October 2020 Job Description: Used consultative techniques to understand customer needs and make strategic referrals to business partners. Communicated with customers via phone, email and chat. Provided knowledgeable answers to questions about product, pricing and availability. Worked with internal departments to meet customer’s needs. Carried out data entry tasks on various platforms. Educated customers about Logistics and Food Delivery Service options and processed purchases. Developed documentation and logs of implemented solutions and generated and submitted reports. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. Made customers aware of current and new programs and services. Nasarawa State University (Students’ Affairs Division) Dec. 2020 – Oct. 2021 Keffi, Nasarawa State Post Held: Data Entry Officer/Administrative Support Monitored database updates and verified for correctness. Documents completed work in appropriate logbooks. - Supported multiple departments with special projects. Drafted reports for upper management as directed. Scrubbed data for errors and made corrections to maintain clean records. Drafted emails, memos and business correspondence. Conducted online research and data collection using spreadsheets. EDUCATION: L.E.A Primary School, Gbazango, Kubwa, Abuja. First School Leaving Certificate (F.S.L.C) 2005 Government Secondary School, Kubwa, F.C.T., Abuja Senior Secondary School Certificate (S.S.C.E) 2011 Federal Polytechnic, Idah, Kogi State. National Diploma (Science Laboratory Technology) 2016 Federal Polytechnic, Idah, Kogi State. Higher National Diploma (Chemistry/Biochemistry) 2019 OTHER CERTIFICATES:  Certificate of National Youth Service Corps (NYSC)  Certificate of Honour, Agro-Allied CDS group  Certificate of Commendation, Nasarawa State University, Keffi  Certificate of Leadership, Cedar Int’l College  Certificate of Merit, Govt. Sec. School, Kubwa  Certificate of Participation, HIV/AIDS Peer Group Awareness LANGUAGES: Fluent English and Yoruba PERSONAL INTERESTS: Writing, Reading and Travelling. REFERENCE: Available on request.