Maynard Francisco

MAYNARD FRANCISCO EXECUTIVE SERVICES SPECIALISTS II ADMISSIONS ADVISOR CUSTOMER SERVICE TECHNICAL SUPPORT BACK OFFICE OUTBOUND SALES SPECIALISTS ENGAGEMENT PROFESSIONAL PROFILE I spent a couple of years working in the BPO CONTACT industry. I worked as a Sales Consultant, Customer Service, Technical Support, Executive Services Specialists II and a Junior Team Leader. - I received training in practically of all the fields - of a BPO employee. Valenzuela Philippines https://www.facebook.com/fmayna I changed my career to become a virtual rd38 assistant as a Admissions Advisor and Social SKILLS Effective time management Trustworthy Dedicated Media Engager. I gained experience with those specializations while exploring the freelancing world. I've previously worked before with one client only. Which has made me more equipped and knowledgeable about those tasks. Team Player Fast Learner That said, I can confidently claim to be an expert Creativity in the fields I handled back then. Ability to Multi-Task Tech Savvy Excellent communication and hand written As detail-oriented Virtual Assistant, my mission skills. is to lead my clients to reach their desired long EDUCATION BACKGROUND term goals to generate the highest sales and good customer service to my client's E- SENIOR HIGH SCHOOL Commerce business platforms and other forms STI Munoz |- of profitable business to drive positive and SECONDARY Lawang Bato National High School|- PRIMARY Lawang Bato Elementary School|- sustainable cash flow for the company's delighted customers. Corporate Work Experiences Cloudstaff Modern workforce August 2022 - June 2023 Executive Services Specialists II I worked as an inbound and Outbound sales specialists for Arrivia, A travel company for cruise that is based in Arizona USA. Duties & Responsibilities receiving calls from frequent cruisers who are members of the company and assisting them in making use of the advantages they have while making a reservation for a trip. And depending on the results, you might earn enormous commissions from month to month. Building a pipeline to have more prospects in a month to month basis. sending emails to let them know about the advantages on their accounts that will shortly expire. Calling members who have made inquiries on the website to assist them in finding the sailings they're interested in and, in the event that the sailings they're seeking for are not available, to suggest some alternatives that would better suit their needs. Additionally, we let customers know whether an upgrade to their accounts is possible for the following perks, including savings credits, loyalty points, and cruise certificates. Corporate Work Experiences TaskUs- BPO Services & Digital Solutions May 2021- June 2022 Sales Consultan, Junior Team Leader & Engagement Team Member. It was my first job with TaskUs, working for a food delivery service with offices in Australia and New Zealand. They had a position open for a junior supervisor because the account was a pioneer account, and I was lucky enough to get the job and oversee 8 team members. Duties & Responsibilities 1 on 1 coaching sessions to help them target their KPI's and to help the team meet the daily sales target Monitoring the daily and monthly sales, and sending updates on the success of the entire team. discussing prospective enhancements to the sales growth with the client. to call restaurant partners and offer them in-app advertisements and promotions such as the buy one, get one deal. By turning on their Ads, we also assist clients in increasing their visibility on the platform. We provide services in updating their menu by revising the prices, descriptions, and graphics. organizing town hall meetings for award ceremonies and other events like Cinco de Mayo. That occurs monthly. Corporate Work Experiences Sitel Group of Company June 2018 - September 2021 Small Business Back office and Customer service Representative This is my very first job in the BPO Industry that I've stayed with for 3 years. I've handled residential services and small business for a telecommunications company which is Bell That is based in Canada. and then after 3 years the account got dissolved so I was transferred to LG Canada where we troubleshoot Appliances. Duties & Responsibilities Bell Canada configuration, modification, and processing of orders generated by customer service representatives Used ticketing systems to manage and process support actions and requests. We handle the billing for their home phones, TV cables, and Internet services. Resolving tickets for the billing disputes with the huge amount. We also upsell for the upgrades of their internet service and TV Channels. Receiving phone call inquiry about the new channels and Sports live shows airing at the moment such as Hockey games. We also do basic troubleshooting for satellite TV. LG Canada We troubleshoot Home Appliances such as Refrigerator, Washers and Countertop Microwaves. Receiving phone calls to from clients who just recently purchase their appliances and they don't know how does it function. We are also responsible for checking their warranty if the appliance is still covered for the replacement of the unit. We also upsell warranty for the units. HOME-BASED WORK EXPERIENCES Admissions Advisor & Social Media Engager June 2022 - August 2022 Duties & Responsibilities Calling students who haven't submitted all their school documents yet. Guiding New Enrollees Managing Social Media Engagements on Facebook Responding to all messages on the page Sending emails Using Salesforce to reply to queries on the website. Putting all the documents on salesforce Trainings Salesforce 2022 Tools I have Experienced