Mayna Queen Chibundu

Are you juggling a packed schedule, an inbox you can't keep up with, or customer messages that keep slipping through the cracks? I help you stay on top of things so your business runs efficiently every day.

I'm Mayna-Queen, a Business Operations & Customer Experience Virtual Assistant. I work with busy founders, executives, and small business owners who need reliable, hands-on support across customer service, admin, operations, and travel. Someone who can step in, take ownership, and keep things moving without constant check-ins.

My background is in hospitality, where I spent over a year managing high-volume customer interactions, resolving complaints, and improving service delivery on the ground. That environment taught me how to stay calm under pressure, communicate clearly, and make sure every customer walks away with a good experience. I now bring that same standard to remote work.

Here is what I can take off your plate:

✔ Customer Support: I handle inquiries, complaints, refunds, and escalations across email, chat, and ticketing systems professionally and with genuine care, so every customer interaction reflects well on your business.

✔ Business Operations & Workflow Management: I set up workflows, write SOPs, and coordinate tasks in ClickUp and Trello to keep your operations organized and efficient.

✔ Email & Inbox Management: I manage your inbox end to end, triaging, prioritizing, drafting responses, and following up so nothing important gets missed.

✔ Executive Assistant & Calendar Management: I manage your schedule, appointments, reminders, and deadline tracking in Google Calendar and Calendly, keeping your time protected.

✔ File & Data Management I organize your files, handle data entry, and build reports in Excel and Google Sheets so your information is always accurate and easy to access.

✔ Travel Planning & Itinerary Coordination: I handle end-to-end travel logistics; flights, hotels, visas, transfers, and itineraries so you can travel fully prepared and stress-free.

✔ Lead Generation & Sales Support: I research prospects, build lead lists, and coordinate outreach so your pipeline stays active and your team stays focused on closing.

Tools I work with: Freshdesk | HubSpot | Intercom | Google Workspace | Microsoft Excel | ClickUp | Trello | Asana | Picktime | Calendly | Zapier | Loom | Slack | Zoom | Canva | Pipedrive

What working with me looks like:

🔹 Clear, professional communication

🔹 I flag issues before they become problems

🔹 Strong attention to detail on everything I touch

🔹 A genuine interest in helping your business run better

If you need someone who takes ownership and gets things done without hand-holding, let's talk. Send me a message, and let's discuss how I can make the biggest difference for you.