Maylene Boyboy

MAYLENE A. BOYBOY B22 L3 KALAYAAN, PASAY CITY | Contact No. - Email add:-|- EDUCATIONAL ATTAINMENT: TERTIARY: COURSE: Bulacan State University City of Malolos Bulacan – YEAR GRADUATED- Bachelor of Secondary Education Major in Social Studies OTHER E-LEARNING STUDY: Kingston International School Diploma in Business and Sales Management – September 2022 – January 2023 ONLINE TRAINING ATTENDED: Talent Avenue Ph BPO / Call Center Training Program – March 2025 SECONDARY: San Marcos High School – YEAR- San Marcos, Calumpit, Bulacan WORK EXPERIENCE BRINKS PHILIPPINES INC. ADMIN/ CASH MANAGEMENT SUPERVISOR February 2018 – September 30,2024 Job Description / Duties and Responsibilities: - Organize Cash Operations, Office tasks Handling Branch’ company petty fund Cash and Budget Monitoring Monitoring and Handling Office and Facility Supplies including inventory and accountability forms Assisting employees’ Benefits and other concerns related to company operations’ needs Generate reports and provide analysis or statistical data as required Does administrative / clerical work Generate daily and monthly reports, provide analysis or statistical data as required by Management or Branch Head. Coordinates with Bangko Sentral ng Pilipinas regarding cash deposits and/or withdrawal transactions. Signs/countersigns documents related to Cash Management operations. Monitors requests from branches regarding cash transfer/requisition. Prepares daily itinerary of the Cash Management Services Specialists. Verifies cash to be delivered and picked up to/from branches. Supervises daily cash counting, sorting and verification. Conducts daily Cash in Vault (CIV) balancing. Check the daily CIV Report. Confirms the schedule of pick-up and delivery of cash with branches. Uploads to the shared file the bank checks Collect data sent by third party provider for host processing. Downloads reports/data processed. Services the cash requirements of offsite and onsite ATMs of CMSU host branch including the preparation of cash balancing sheet. Performs all other activities that may arise while implementing cash management services of the Bank. Respond to client queries observing timeliness Escalate issues or exceptions on the ground as needed. Performs other related functions that may be assigned from time to time SALES / MARKETING ASSOCIATE January 2016 – February 2018 Job Description / Duties and Responsibilities: - Enhance the financial welfare of the organization Assess customers’ needs, assistance, and information on product features Remain knowledgeable on products offered and discuss available options Build productive trust relationships with customers Ensure proper customer service Attending meeting discussion with the client ACCOUNT OFFICER - ATM CASH LOADING & SERVICING TEAM May 2013 –December 2015 Job Description / Duties and Responsibilities: - Ensure Machine availability 24/7 Responsible for dispatching atm hardware related problem to ATM Servicing teams. Responsible for dispatching any recurring machine hardware problem should be serviced/ referred to the machine vendor concerned. Ensure effective and timely implementation of all Logistics daily operational goals Develop and initiate monthly reports having required project timelines, corporate metrics and productivity measurements Oversee and monitor Bank and Company SLAs availability performance Does administrative / clerical work Trains & develop new ATM Servicing teams. Generate reports and provide analysis or statistical data as required Ensure that SLAs are monitored and implemented G4S CASH SOLUTIONS PHILS. INC. November 2012 - February 2013 CASH OPERATIONS SUPERVISOR –OPERATIONS CONTROL CENTER Job Description / Duties and Responsibilities: - Identify enhancement opportunities and suggest solutions for improvement to top management Coordinates and supervises the daily and weekly activities that occur within assigned area of the location/operation Provides leadership - Establish and manage relations with Operations Operator Participates in continuous improvement activities as part of the site management Team. Responsible for execution and planning in the Department Performs customer service by responding to client requests and inquiries, coordinates problem resolution and follow up with all other related issues MONITORING OFFICER AND COSTUMER SERVICE REPRESENTATIVE September 2012- November 2012 - Monitor Operator’s Performance and daily Operation Activities - Ensure tickets are properly dispatched and closed by Operation Team - Ensure to provide information, analytical and logistics - Establish a harmonious relationship - Suggest solutions for Operations and Client performance and services improvement OPERATOR AND ADMIN STAFF –CUSTOMER SERVICE REPRESENTATIVE January 2012 – May 2012 - Handle and provide needed information to ATM Engineers Responsible for monitoring the in/outside activities Ensure to monitor and record ATM Engineer’s location, work progress, etc.in Company’s operating system. Address customer complaints and provide solutions or escalate problems to supervisor’s manager Address customer queries and provide information as per defined standards Ensure that all calls or concerns raised from the clients and ATM Engineers are attended to and closed within a given period Ensure that all calls are answered immediately Maintain harmonious and productive relationships with other team members Participate and support all social and business activities Coordinate employment issues that concern work and duties Performs customer service by responding to client requests and inquiries, coordinates problem resolution and follow up with all other related issues SORTER / CASHIER –CASH PROCESSING CENTER January 2011 – 2012 Job Description / Duties and Responsibilities - Handling all the cash transactions of an organization Sort, count, and wrap bills and coins Responsible for receiving cash retrievals and loading cash to its container per denomination requested by Bank Ensure joint responsibility of cash in container bags according to its proper container’s location as well as physical inventory thereof vs. cash book balance Ensure atm hardware related problem should be resolved as promptly as possible Ensure any recurring atm hardware problem should be serviced /referred to the atm vendor concerned Ensure atm availability 24/7 SPECIAL SKILLS: Computer: MS Word, MS Excel, MS PowerPoint, MS Publisher Language: Proficient in English Interests: hiking, filming, travelling, engaging in community service activities CHARACTER REFERENCES: Hazel Jane Panganiban Ops Admin & Accounting BRINK’S PHILIPPINES, INC. Daystar Industrial Park Brgy Pulong Sta Cruz Laguna City (Philippines) Contact No. (- | -) Email Address:- Amie Aguirre Cash Management Supervisor BRINK’S PHILIPPINES, INC. Daystar Industrial Park Brgy Pulong Sta Cruz Laguna City (Philippines) Contact No. (-) Email Address: Raven Arro Financial Analyst UNILAB Philippines Pulong Sta Cruz, Sta Rosa Laguna Contact No. (-) Email Address:-