MAYJURIE ANTIDO-
PROFILE
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A passionate, persistent, and hardworking individual with almost 7
years of work experience in a BPO industry with technical, customer
St. Jhudiel South Homes, Tuyan,
City of Naga, Cebu 6037
relations and administrative skills. Quick learner and can adapt to
different environments by thinking creatively and collaborating with
colleagues.
SKILLS
Administrative Support
Sales Support
Email/Chat/Phone Support
Customer / Technical Support
Problem-Solving
Computer Literacy
MS Office
EDUCATION
Bachelor of Science in Information
Technology
Asian College of Technology
2010 – 2015
REFERENCES
Maria Elizabeth Torino
Snr. Compliance Officer
Foundever
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Rowena Dy
Executive Admin Assistant
Foundever
-
EXPERIENCE
Part-time Virtual Assistant
SerenadeInGlass - Etsy
Dec 2023 - Present
Senior Administrative Assistant
Sitel Group®
July 2022 - Present
Duties & Responsibilities
• Currently supporting 9 different programs in total
• Employee engagement, budgeting and purchasing
• Organize and schedule appointments, meetings and events
• Book travel arrangements
• Provide general support to clients and visitors
• Administrative Tasks
Customer Service Representative (Airbnb)
TDCX Philippines
May 2022 - July 2022
Customer Service Roles (Technical, Sales, and Billing Support)
Sykes Asia Inc.
July 2016 – May 2022
Duties & Responsibilities
Technical Support Representative / Voice Support (Bell Aliant)
July 2016 - March 2017
• Provide instructions on how to use products and services
• Troubleshooting technical issues
• Resolving network issues
Customer Sales Representative / Chat Support (Frontier)
March 2017 - August 2019
• Responding to customer queries
• Pitching and selling products and services
• Resolving billing concerns
Customer Care Specialist / Email Support (Rover.com)
August 2019 – May 2022
• Responding to customer queries
• Resolving billing concerns
• Identifying common problems and escalating them
