Maydiebeth E Sangalang

MAY SANGALANG I help business owners streamline operations, manage clients efficiently, and stay visible online. Let’s grow together! SKILLS AND EXPERTISE I’m a skilled with over 5 years of experience in administrative work, customer service, and sales support. I’m eager to bring my professionalism and dedication to your team and help enhance your company’s daily operations and customer satisfaction TOOLS & SOFTWARES 🗂️ Admin & Office Tools Canva – Create designs for social media, presentations, and marketing Google Workspace (Docs, Excel) Microsoft Office (Word, Excel, PowerPoint) – Standard document tools 📧 Communication Tools CORE SKILLS 🗣️ Client Communication (Face-to-Face, Email, Chat, Phone) 📅 Calendar & Schedule Management 🏢 Front Desk & Office Administration ✉️ Email, Chat & Phone Support 🗂️ Data Entry & Documentation 📦 Inventory & Materials Management ✏️ Basic Editing CUSTOMER SERVICE SKILLS 🗣️ Strong Communication Skills 🌀 Multitasking & Prioritization 📋 Detail-Oriented & Organized ⚡ Adaptable in Fast-Paced Environments 🤝 Professional & Client-Focused Gmail / Outlook – Email communication and scheduling Google Meet / Zoom – Video conferencing tools WhatsApp – Messaging clients on mobile 📁 File Sharing Google Drive – Cloud storage and real-time collaboration Microsoft OneDrive – Cloud storage integrated with Office apps 🕐 Scheduling Calendly – Schedule meetings easily Google Calendar – Plan meetings and set reminders ✅ Task & Project Management Notion – Notes, task lists, and databases Go High Level - Combines tools like email marketing, SMS, funnels, calendars, pipelines, and more TRAINING & COURSES Your Best Virtual Assistant September -October 2025 Social Media Management – I learned to create impactful content, schedule posts consistently, engage with audiences, and track analytics to improve results. GoHighLevel Fundamentals – I became familiar with CRM tools, setting up automations, and managing client workflows to support business operations. Lead Generation – I practiced researching prospects, compiling lead lists, managing data, and applying outreach strategies to connect with potential clients. Executive Virtual Assistance – I developed skills in managing executive calendars, arranging meetings. Administrative Work – I strengthened my abilities in email management, file organization, accurate data entry, and handling customer support tasks. Canva for Social Media – I practiced designing branded graphics, social media templates, and marketing materials to support online visibility. WORK EXPERIENCE EDUCATION Review Masters Inc Marketing Management 2022 - PRESENT ICCT Colleges Foundation INC. Cainta, Rizal Philippines 2014 - December 2017 Front Desk Receptionist Served as the first point of contact in a review center, handling student inquiries, managing registrations and schedules, processing payments, and providing administrative support to ensure smooth daily operations. LBC Express Inc Customer Associate March 2021 - Oct 2022 Processed customer deposits and withdrawals via remittance, and dispatched parcels to designated locations. Tracked and organized inventory to maintain accurate stock levels. Handled cash transactions, ensuring proper recording and balanced funds at the end of each day. WNS Associate June 2018 - December 2018 Handled Australian inbound calls, resolved inquiries, upsold membership magazines, and provided delivery updates to ensure customer satisfaction. Studied and developed skills in business operations, marketing, and client relations, enabling me to provide reliable administrative and customer support. Gained hands-on experience in managing daily office tasks, communicating effectively with clients, and supporting team goals to drive organizational success. LET’S CONNECT!