Maya Pryce

U Maya Pryce PROFESSIONAL SUMMARY Dedicated senior-level executive offering over 5 years of Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Expert in ensuring operational efficiency, workflow management, process development, production performance, and low-cost solutions. Talented, sales-driven, recognized expert in the fields of direct sales and partner channel sales management. Experienced ticket agent seeking an internal promotion to a leadership role at Caribbean Cruise Lines. EXPERIENCE Customer service Representative, Holland America . Jan. 2024 - Aug. 2024 My role involves providing customer service and assistance, often interacting with the customer by phone or using an online platform. My responsibility involves Managing a large amounts of incoming phone calls, Generate sales leads, and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Sales Development Representative, Concentrix. March. 2023 - Dec. 2023 My Role Involves generate sales pipeline through prospecting, Developing and maintaining Client relationships. My responsibility involves selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. Sales Account Manager, Centerfield Elephant Group. November. 2020 - Feb. 2023 My role involves overseeing the performance of the sales representative, Ensure Targets are being met, Developing new sales Strategies and preparing reports on account status. My responsibility involves managing a portfolio of accounts to achieve long-term success , Develop positive relationships with clients Resolve conflicts and provide solutions to customers in a timely manner. Customer Success Representative , Alorica. Jan. 2020 - Oct. 2020 My role involves managing customer relationships, ensuring customer satisfaction, and addressing customer concerns. My responsibilities include onboarding new customers, providing product training, resolving technical issues, and identifying upselling opportunities. Executive Assistant, New Era fencing. Dec. 2018 - Dec. 2019 My role involves managing their schedules, prepare reports, provide general administrative support, and are essentially involved in most if not all of their work. My responsibility involves handling officemanagement duties, making travel arrangements, handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, and many more similar duties. EDUCATION Ascot High School High School Diploma, Computer Science, Jun. 2018 SKILLS Administrative - Experienced Sales - Expert Critical Thinking - Expert Customer service - Expert Communication - Expert LANGUAGES English - Native speaker Spanish - Proficient