May Taña

Education Bachelor of Education Major in English Concepcion Holy Cross College May Taña - Bachelor of Arts in English Language Eastern Visayas State University - Customer Support Representative Contact Experience Research Assistant Eastern Visayas State University --Purok 1 North Cansaga, Consolacion, Cebu liv:.cid.9bf7241f34c38e66 About Me A diligent and goal driven customer service professional with technical support background. Who is passionate in delivering clients and customers success. Flexible, responsible and adept in adapting to any situation. Seeking to contribute in making tangible impact to the company. Preparing interview questions. Conducting experiments and collecting data Handling samples from experiments or transcribing materials from interviews Customer Service Representative Concentrix Email Management 2 years work from home handling both phone and chat support Graveyardshif References Concentrix-Team Leader Phone: - Email :- Active listening Critical Thinking Multitasking Time management Typing Proficienct MS Office Proficient Canva Proficient May 2022- March 2025 Address queries about the product and its services through phone and chat support. Resolving customers issue such as technical problems and general inquiry to ensure customer satisfaction. Providing customer the product that fits for their business needs. Handling customers complaints and de-escalating the complaints to ensure positive feedback. Saira Mae Icot Skills August 2019- March 2020 Lynde May Lemente Amazon-Team Leader Phone: - Email :-