May Flores Zabala

May Flores Zabala

$5/hr
Health Advocate ( health Insurance)
Reply rate:
16.67%
Availability:
Hourly ($/hour)
Age:
42 years old
Location:
Pasay, Metro Manila, Philippines
Experience:
4 years
Mayflores S. Zabala 4h Carissa St. Rivera Village NAIA, Pasay City Cell #- OBJECTIVES   To gain more experience that would contribute to my personal growth To contribute to the company by giving quality performances necessary for the position applied for SEMINARS / TRAININGS Basic Conversational English – Donaldson Call Center Consultancy Corporation 14fl Vernida Bldg, Leviste st, Legaspi Village, Makati City. August 9 – September 13, 2005 PROFESSIONAL EXPERIENCE SEO Specialist / Growth Marketer = Jan 15 2017 Feb 13 2019 Galactic Fed Summary of Experience: * Focus is on attracting web traffic and boosting ranking in the most utilized engines. * Research and analyzing trends and best practices online to implement search result. * Focus on Keyword development, Website analytics, Web traffic management and growth. * Gather contact information on prospected and relevant sites. * Tweet all build link or collaborate article in twitter. Social Media Apprentice ? Manages Social Media Account to increase site traffic and promote products. ? Content writing, based on target audience and client’s needs. ? Social Media Marketing. ? Utilization of the following Software’s: ? WordPress * Facebook Ads* Shopify* Basic of canva and adobe* Knowledgeable in outlook Gmail yahoo Virtual Assistant / Front desk / (health insurance) Summary of experience and skills: ? Able to respond to customer and member’s query through email and social media account ? Able to manage client’s Social Media Account ? Able to perform additional tasks depending on the client’s needs efficiently and effectively. Virtual Assistant/Front Desk (Insurance) ? Ensure eligibility of patients on a daily basis. ? Obtains accurate benefit for new and established patients. ? Data Entry and Management (Charts and Fee Schedules). ? Able to assess paid and unpaid claims from Member’s Insurance. Customer Support (Email and Chat) ? Able to handle customer’s query efficiently *Escalation Specialist (Support) WORK EXPERIENCES United Health Group – 8th floor, Science Hub, Tower 1, Block 38, Campus Avenue Corner Turin St, McKinley Hill, Tower Center, Fort Bonifacio Taguig Position - OJT Coach / Assistant Product Trainer / Escalation Support / Supervisor Calls / Commitment Specialist October 20, 2014 - Present SHORE Solution – 17th flr, QBE Bldg Upper McKinley Rd. McKinley Hills, Taguig Position – Customer Care Representative September 3, 2012 – July 21, 2014 Teletransform Inc. – Valero St. Makati City Position – Call Center Agent (Online Diabetes) June 12, 2011 – September 1, 2012 E-Source Call Center – Salem bldg. Domestic Road, Pasay City Position – Call Center Agent (UK Survey) October 12, 2010 - June,2011 Position – Call Center Agent (UK Survey) August 2008 – October 12, 2010 Sure Connect – 12 & 14fl Vernida Bldg, Leviste st, Legaspi Village Makati City Position – Call Center Agent October 13 – March 11, 2005 Hang Ten Boutique – SM South mall, Las Piñas City Position - Sales Consultant April 24 – October 15, 2002 - Entertain and personally attend to any prospective clients, giving them Assistance regarding their queries. Guess Boutique – SM City Bacoor, Cavite Position – Customer Relation Personnel May 16 – October 15, 2001 - Responsible to give assistance to the customer about there needs, giving them information regarding the product they inquiring. - Promoting the wellness of the company through good customer service assistance SM Department Store – SM Southmall, Las Piñas City Position – Cashier December 1, 2000 – April 21, 2001 Jollibee – Holiday Plaza, Pasay City Position – Smart Crew / Cashier October 6, 1999 – March 10, 2000 - A cashier or a counter, who takes pending orders or transactions, - Also responsible for handling customer complain, customer survey and Competitor’s survey PERSONAL DATA BIRTH DATE AGE BIRTH PLACE HEIGHT WEIGHT NATIONALITY CIVIL STATUS RELIGION : : : : : : : : May 14, 1982 36 years old Doña Marta, Pasay City 5’ 4” 160 lbs Filipino Single Catholic EDUCATIONAL ATTAINMENT COLLEGE: University of Perpetual Help of Rizal Pamplona, Las Piñas, Metro Manila 2000 – 2003 Bachelor of Science in Administration Management SECONDARY: Pamantasan ng Lunsod ng Pasay Pasay City, Metro Manila 1996 - 2000 PRIMARY: Mababang Paaralan ng Padre Burgos, Padre Burgos, Leyte 1990 - 1996
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