Mayflores S. Zabala
4h Carissa St. Rivera Village NAIA, Pasay City
Cell #-
OBJECTIVES
To gain more experience that would contribute to my personal growth
To contribute to the company by giving quality performances necessary for the
position applied for
SEMINARS / TRAININGS
Basic Conversational English – Donaldson Call Center Consultancy Corporation
14fl Vernida Bldg, Leviste st, Legaspi Village,
Makati City. August 9 – September 13, 2005
PROFESSIONAL EXPERIENCE
SEO Specialist / Growth Marketer = Jan 15 2017 Feb 13 2019
Galactic Fed
Summary of Experience:
* Focus is on attracting web traffic and boosting ranking in the most utilized
engines.
* Research and analyzing trends and best practices online to implement
search result.
* Focus on Keyword development, Website analytics, Web traffic
management and growth.
* Gather contact information on prospected and relevant sites.
* Tweet all build link or collaborate article in twitter.
Social Media Apprentice
? Manages Social Media Account to increase site traffic and promote
products.
? Content writing, based on target audience and client’s needs.
? Social Media Marketing.
? Utilization of the following Software’s:
? WordPress * Facebook Ads* Shopify* Basic of canva and adobe*
Knowledgeable in outlook Gmail yahoo
Virtual Assistant / Front desk / (health insurance)
Summary of experience and skills:
? Able to respond to customer and member’s query through email and social
media account
? Able to manage client’s Social Media Account
? Able to perform additional tasks depending on the client’s needs efficiently
and effectively.
Virtual Assistant/Front Desk (Insurance)
? Ensure eligibility of patients on a daily basis.
? Obtains accurate benefit for new and established patients.
? Data Entry and Management (Charts and Fee Schedules).
? Able to assess paid and unpaid claims from Member’s Insurance.
Customer Support (Email and Chat)
? Able to handle customer’s query efficiently
*Escalation Specialist (Support)
WORK EXPERIENCES
United Health Group – 8th floor, Science Hub, Tower 1, Block 38, Campus Avenue
Corner Turin St, McKinley Hill, Tower Center,
Fort Bonifacio Taguig
Position - OJT Coach / Assistant Product Trainer / Escalation Support / Supervisor Calls
/ Commitment Specialist
October 20, 2014 - Present
SHORE Solution – 17th flr, QBE Bldg Upper McKinley Rd. McKinley Hills, Taguig
Position – Customer Care Representative
September 3, 2012 – July 21, 2014
Teletransform Inc. – Valero St. Makati City
Position – Call Center Agent (Online Diabetes)
June 12, 2011 – September 1, 2012
E-Source Call Center – Salem bldg. Domestic Road, Pasay City
Position – Call Center Agent (UK Survey)
October 12, 2010 - June,2011
Position – Call Center Agent (UK Survey)
August 2008 – October 12, 2010
Sure Connect – 12 & 14fl Vernida Bldg, Leviste st, Legaspi Village Makati City
Position – Call Center Agent
October 13 – March 11, 2005
Hang Ten Boutique – SM South mall, Las Piñas City
Position - Sales Consultant
April 24 – October 15, 2002
- Entertain and personally attend to any prospective clients, giving them
Assistance regarding their queries.
Guess Boutique – SM City Bacoor, Cavite
Position – Customer Relation Personnel
May 16 – October 15, 2001
- Responsible to give assistance to the customer about there needs, giving them
information regarding the product they inquiring.
- Promoting the wellness of the company through good customer service assistance
SM Department Store – SM Southmall, Las Piñas City
Position – Cashier
December 1, 2000 – April 21, 2001
Jollibee – Holiday Plaza, Pasay City
Position – Smart Crew / Cashier
October 6, 1999 – March 10, 2000
- A cashier or a counter, who takes pending orders or transactions,
- Also responsible for handling customer complain, customer survey and
Competitor’s survey
PERSONAL DATA
BIRTH DATE
AGE
BIRTH PLACE
HEIGHT
WEIGHT
NATIONALITY
CIVIL STATUS
RELIGION
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May 14, 1982
36 years old
Doña Marta, Pasay City
5’ 4”
160 lbs
Filipino
Single
Catholic
EDUCATIONAL ATTAINMENT
COLLEGE:
University of Perpetual Help of Rizal
Pamplona, Las Piñas, Metro Manila
2000 – 2003
Bachelor of Science in Administration Management
SECONDARY:
Pamantasan ng Lunsod ng Pasay
Pasay City, Metro Manila
1996 - 2000
PRIMARY:
Mababang Paaralan ng Padre Burgos,
Padre Burgos, Leyte
1990 - 1996
