May Emerald Valdez

MAY EMERALD M. VALDEZ #38 BONANZA HORSESHOE SUBD. PARANG, MARIKINA CITY MOBILE #: (63) 943 – 280 – 3214 E-MAIL:-SKYPE ID: MAYEMERALDVALDEZ WORK EXPERIENCE:  US AIRWAYS ADVANCED CONTACT SOLUTIONS G/F ASIAN PLAZA BLDG., SEN. GIL PUYAT AVE. COR. TORDESILLAS ST., SALCEDO VILLAGE, MAKATI CITY 1227 RESERVATION SPECIALIST (JUNE 2005 – FEBRUARY 2007)     HANDLES AIRLINE TICKETING AND RESERVATIONS REISSUE EXISTING AND UNUSED ELECTRONIC TICKETS CUSTOMER SERVICE EXPEDIA.COM SYKES ASIA INC. 45TH FLOOR ONE SAN MIGUEL AVENUE BUILDING, SHAW BOULEVARD CORNER SAN MIGUEL AVENUE PASIG CITY TELESALES AGENT (AUGUST 2007 – APRIL 2010)        RESPOND TO A HIGH VOLUME OF TELEPHONE INQUIRIES TO BOOK TRAVEL RESERVATIONS. UTILIZE SELLING TECHNIQUES TO MEET REVENUE AND CONVERSION GOALS. IDENTIFYING SALES OPPORTUNITIES THAT FIT CUSTOMERS' TRAVEL NEEDS. UNDERSTAND CLIENT TRAVEL POLICIES/ADVICE AND ENFORCE. ADHERE TO COMPANY SERVICE GUIDELINES; SELL AND PROMOTE PREFERRED CARRIERS. PROMOTE AND MAINTAIN EXCELLENT CLIENT RELATIONS BY MANAGING A PROMPT AND ACCURATE RESPONSE. PROMOTE AND MAINTAIN EXCELLENT CLIENT RELATIONS BY MANAGING A PROMPT AND ACCURATE RESPONSE.  RESPONSIBLE FOR GREETING CUSTOMERS IN A COURTEOUS, FRIENDLY AND PROFESSIONAL MANNER. INTERACT WITH MULTIPLE ONLINE SYSTEMS WHILE SPEAKING WITH CUSTOMERS. MEET SALES QUOTAS AND SERVICE OBJECTIVES IN A FAST PACED CALL   CENTER ENVIRONMENT  JETSTAR AIRWAYS STELLAR PHILIPPINES INC. G/F MDC 100 BUILDING E. RODRIGUEZ JR. AVENUE COR EASTWOOD AVE. QUEZON CITY CUSTOMER SERVICE REPRESENTATIVE (JUNE 2011- FEBRUARY 2012)  EFFECTIVELY COMMUNICATE AND PRESENT PRODUCTS AND SERVICES.  SELL AIRLINE SERVICES TO PROSPECTIVE CUSTOMERS.  ASSIST CUSTOMERS IN REACHING SATISFACTORY SOLUTIONS TO THEIR NEEDS.  ASSIST CUSTOMERS IN BOOKING AND SCHEDULING FLIGHTS.  ASSIST CUSTOMERS IN PURCHASING OTHER SERVICES.  DO OUTBOUND CALLS TO CUSTOMERS AFFECTED BY SCHEDULE CHANGES, FLIGHT CANCELLATIONS, FLIGHT DELAYS, OVER-BOOKED AND OVERSOLD FLIGHTS. ENGAGE TO SELL (HOME BASED) Chat Support Specialist (February 2012-July 2014)  Assists customers with their inquiries regarding car purchases and after-sales transactions. MEDIA MARKETING GROUP (ODESK) Full-Time Telemarketer September 2, 2014 – December 26, 2015    Calls subscribers and assist them in renewing their magazine subscriptions. Assists and verify customers’ information. Offers new magazine subscriptions to potential clients. BAKER AND ABLE MULTIPLE (UPWORK) Social Media / Virtual Assistant Part time March 2016 – September 2016      Manage Facebook, Twitter and Instagram accounts of the company Engage Developers Develop ways ahead for ongoing projects Engage customers via social media Admin tasks and other virtual assistant tasks  Business Analyst HOMEE (UPWORK) Chat Support Specialist / Design Assistant July 2016 - August 2016  Guides the client from the start of the process (Onboarding) to the end (Orders and Delivery), helping them every step of the way. PERSONAL INFORMATION DATE OF BIRTH AGE PLACE OF BIRTH LANGUAGES SPOKEN : MAY 6, 1984 : 30 : PASAY CITY : ENGLISH, TAGALOG