May Dayandayan

MAY DAYANDAYAN TECHNICAL SUPPORT | EMAIL AND CHAT SUPPORT | CUSTOMER SERVICE SUPPORT| VIRTUAL ASSISTANT | ADMINISTRATIVE OFFICER PROFILE INFORMATION: May Dayandayan Butuan City, Philippines I have extensive experience in technical email support, CRM support, Infusionsoft administration, computer hardware and software support, desktop support administration, technical and customer support voice / chat / email support and other IT related support. I am a seasoned and thorough professional with over 9 years of IT and technical support. I can bring value to your business and assist to any given task on whom the employer can depend on. DEGREE: Bachelor of Science in Information Technology WORK EXPERIENCE: IT Specialist | Hewlett-Packard Singapore April 2016 - March 2019 Provide IT internal support to clients Provide Technical support to internal staffs Manage all administrative and Ad hoc responsibilities Technical Support Representative | Sony Singapore Pte Ltd November 2010 - February 2016 • Handles stock availability queries using SAP • Provides real time technical support over the phone for all Sony products in Singapore • Attend and resolve customer enquiries and complaints over the phone and email. • Educate customer on product functionalities • Provide regular email reply to customers queries and complaints sent to Sony Singapore website • Handles local/international warranty registration to all Sony Singapore products • Manage and maintain product manual uploads in intranet for Customer Service agent’s perusal • Handles billing and sales for customers over the phone and email. • Handles administrative work (liaise with authorized dealers for purchase and warranty Technical Support Specialist | Dell Computers Philippines - Stream International Global Services Inc June 2007 - July 2010 • Provides real time support for DELL Desktop and Laptop Hardware, Software, Wireless devices and Printers. • Makes sure that the customer experiences first call -resolution. • Troubleshoot and fix WAN, WLAN, LAN connectivity problems (which includes initial configuration setup, network security issues, LAN card, WAN configuration, Bluetooth, computer peripherals, hardware and software issues) - Provide technical support over the phone, email and live chat less Part-time Online Shop VA I have worked with a Romanian small business company selling different accessories. I was handling their Etsy account to post items, input prices and create descriptions for the items. I was also in-charge with purchasing items from our China suppliers. And I also answer inquiry and purchase from our customers online. This was my first part -time online job and I worked for more than a year Email Handling and Virtual Assistant I worked for almost 2 years with an Australian software company. I was handling the president's email (outlook). My scope was to handle all his email related task. I handled thousands of emails from their company clients. I reply to important emails if my b oss is out for a meeting. I had a great time working with my boss virtually. I just needed to let go, since I was also doing a full-time job. less Tech Savvy Virtual Assistant I have worked with a yoga company and was hired as their technical virtua l assistant. I was in-charge of their data using Infusionsoft and helped them transcribed audio to text file. I worked with them for more than a year. And I learned a lot and they have taught me a great lesson in communication.