May Corilla Jugan

MAY C. JUGAN PROFESSIONAL SKILLS Managing Shopify Store Handling Amazon Store Social media strategy Marketing Layout design Photo editing Product Research Keywrod Research Customer Service CUSTOMER SERVICE REPRESENTATIVE, SHOPIFY STORE MANAGER, SHOPIFY PRODUCT LAUNCHER, AMAZON VA, SOCIAL MEDIA MANAGER, MARKETING SPECIALIST ABOUT I am an experienced CSR and Freelancer seeking a full-time position in the field of Customer Service and Ecommerce where I can apply my knowledge and skills for the success of your business. WORK EXPERIENCE Shopify Product Launcher (Akika) (June 2021 - February 2022) - Before I start building the product page, I translate the copywriting/description of the product to the language of the country I'm handling using deepl. I then list the product in shopify making sure everything is correct from the spacing, gifs, photos, right variants and price. It is the last stage of the process so everything should be done correctly before launching. I launch 8 products per day in shopify and launch 8 products in FB ads PERSONAL SKILLS campaign. Shopify Product Launcher (E-Brands/Beautyshade) Creative Reliable and professional Organized Time management Team player Fast learner Motivated (April-June 2021) -As a product launcher, I build the product page, making sure everything is correct from the spacing, gifs, photos, right variants and price. It is the last stage of the process so everything should be done correctly before launching. I launch 5 products in shopify and 5 products in fb ads for the media buyer. A total of 10 products per day. Shopify Store Manager (Hemmabutik) (December 2020 - April 2021) -My responsibilities here is to communicate with our product agent, do the refunds, cancellations. I have 3 people that I'm holding, the CSR, the copywriter and the graphic CONTACT designer. Once they submitted all their works for that product, I screen them if everything is okay, upload them in the store with the prices needed and update the profit calc. After P: - E:- EDUCATION BACHELOR OF SCIENCE IN NURSING University of Cebu-Banilad that, I report and send to our Boss the product page, once I got the go signal, I launch the product. Amazon VA (Hengwin) (June 2020 - September 2020) -My job here is to optimize the listings, and monitor the feedbacks and reviews. I also list everyday the sales as well as the inventory. I do the 5 bullet points for new products, A+ content and photo editing template ideas. I also make coupons in seller central to promote our products in platforms like Vipon and sometimes in facebook specially the clearance items. ACHIEVEMENTS TOP SELLER (consistent) Amazon Product Researcher (New World Synergy) (February 2019 - July 2020) -I search products that is good to sell in Amazon using my client’s criteria and points system. We used jungle scout and Boost Nine tools to find potential products and score them in our excel database. WORK EXPERIENCE Facebook Marketer Company (confidential) (September 2018 -January 2019) -I work here full time (10 am – 7 pm PST TIME or 2 am to 11 am Philippine time), 5 days a week. I look for reviewers for a certain product in amazon, screen them if they qualify and offer our product. Customer Service Representative (LH Prime Medical Clinic) PROFESSIONAL SKILLS (October 2018 – August 2019) -Frontliner of the clinic. I encode, and assists patients for their laboratory, ultrasound, xray appointments. I do answer phone calls too. I also upsell, convincing patients to try our other services. Customer Service Handling Amazon Store Social media strategy Marketing Layout design Photo editing Product Research Keywrod Research Customer Service FreelancerData Entry Encoder, Web Researcher, Making Database of Contact Information, Customer Service Representative, Social Media Manager (October 2011 – 2018) Data Encoder-I had lots of experiences here. As data entry encoder, mostly, I encode articles, information etc in excel or word, with client’s instructions. WEB RESEARCHER-As a web researcher, I research information online and organize / arrange them as per client’s instructions. MAKING DATABASE OF CONTACT INFORMATION-In making database of contact information, I research online the contact information needed by my client and arrange them in excel. CUSTOMER SERVICE REPRSENTATIVE-In here, I was hired as a nonvoice customer service representative. I handle customer’s inquiries, help them with their concerns through chat only. PERSONAL SKILLS Creative Reliable and professional Organized Time management Team player Fast learner Motivated SOCIAL MEDIA MANAGER-I manage my client’s social media accounts (posts, contents) and use social media platform Buffer in one of my clients to schedule posts in all of his social media accounts. Outbound Telemarketer/ Customer (Ascend Asia) -I was an outbound telemarketer at first. Offering our glucometer to patients with diabetes. After few months, I was being transferred to Customer Service on which I answer patient’s queries and help them with their concerns. Keyer /Encoder (Sourcecorp Philippines Inc.) (2010 –2011) -Encode scanned insurances from our international Clients. Quality here is very important. CONTACT P: - E:- EDUCATION BACHELOR OF SCIENCE IN NURSING University of Cebu-Banilad ACHIEVEMENTS TOP SELLER (consistent) We should have atleast 1 mistake / miskey.