.
PROFILE
Inspired by a relentless pursuit of excellence, my unwavering drive is to fuel measurable
achievements through elevated customer satisfaction, amplified revenue streams, and
optimized resource utilization. Fueled by a proactive mindset and an unyielding dedication
to organizational prosperity, I harness strategic acumen to spearhead and actualize
initiatives that seamlessly align with your company's vision and mission. My steadfast
commitment to fostering a harmonious work-life equilibrium reflects my unwavering
discipline and aptitude for fostering collaborative partnerships. With a wealth of
proficiencies and expertise at my disposal, I possess the unwavering confidence to incite
transformative change and deliver tangible outcomes for every organization.
As a General Virtual Assistant, I have mastered the art of multitasking and thrive in fastpaced environments. My organizational prowess allows me to effortlessly prioritize and
execute a wide range of responsibilities, ensuring efficient operations and optimal
productivity. From managing calendars and scheduling appointments to handling
correspondence and conducting research, I am adept at seamlessly streamlining workflows
and supporting executives in their day-to-day activities.
In my role as a Customer Service Representative, I am driven by a passion for providing
exceptional service and cultivating strong relationships with customers. I possess a deep
understanding of customer needs and preferences, enabling me to deliver personalized
solutions and exceed expectations. Whether it's resolving inquiries, addressing concerns, or
processing orders, I consistently strive to create positive interactions that leave a lasting
impression.
With a wealth of experience as an E-commerce Specialist, my primary focus centers
around elevating an organization's online presence and fueling sales growth through
meticulous strategic planning and flawless execution. My comprehensive understanding of
diverse E-commerce platforms, payment gateways, and digital marketing techniques
serves as the bedrock for achieving organizational objectives. This, in turn, yields increased
conversions and fosters a loyal customer base that generates repeat business. As a
proactive self-starter, I possess excellent collaboration skills, seamlessly blending my ability
to work independently with my dedication to teamwork. I firmly believe that cooperative
dynamics and the sharing of innovative ideas are pivotal in attaining organizational
triumph.
Mobile
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Email
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LinkedIn
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Upwork
https://www.upwork.com/freelancers/~01392b5d17d587ab94
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
WITH A GENERAL VIRTUAL
ASSISTANT: YOUR
SUCCESS."
Constancio D."SEIZE
BasaloTHE
Jr. |DAY-| (-
| DavaoPATH
City, TO
Davao
Del sur, Philippines
May B. Barrientos |-| (- | General Trias Cavite, Philippines
1
CURRICULUM VITAE
WORK EXPERIENCE | Full -time
SEPTEMBER 2022 – MAY 2023
TEAM COACH
FIS GLOBAL SOLUTIONS PHILS., MAKATI CITY
FIS Global Solutions stands as a trusted leader in providing comprehensive solutions
and services to the global financial industry. With a deep understanding of the
evolving landscape and a commitment to innovation, they empower financial
institutions to navigate complexities, drive growth, and deliver exceptional experiences
to their customers.
Led a team of talented professionals, providing guidance, mentorship, and support
to maximize their potential.
Implemented effective coaching strategies and performance management
techniques to improve team performance and individual productivity.
Conducted regular team meetings and huddles to align goals, communicate
expectations, and foster a sense of unity and purpose.
Identified skill gaps within the team and developed targeted training programs to
enhance capabilities and knowledge.
Monitored team performance metrics and implemented action plans to address
areas of improvement.
Acted as a liaison between team members and upper management, ensuring
effective communication and information flow.
Collaborated with cross-functional teams to drive process improvements and
enhance operational efficiency.
Provided constructive feedback and recognition to team members, fostering a
positive and high-performing culture.
Conducted regular performance evaluations and set clear goals and objectives
for team members.
Developed and implemented strategies to enhance employee engagement and
job satisfaction.
Resolved conflicts and managed challenging situations within the team,
promoting a harmonious work environment.
Stayed updated on industry trends, market developments, and regulatory
changes, sharing insights with the team.
Identified opportunities for innovation and recommended process enhancements
to drive continuous improvement.
Acted as a subject matter expert, providing guidance on complex issues and
ensuring adherence to regulatory requirements.
Developed and maintained strong relationships with key stakeholders, both
internal and external.
Collaborated with HR to recruit and onboard new team members, ensuring a
seamless integration.
Conducted training sessions and workshops to develop team members'
professional skills.
Participated in strategic planning initiatives and provided input on team goals and
objectives.
Analyzed team performance data and prepared comprehensive reports for senior
management.
Stayed abreast of emerging technologies and industry best practices,
incorporating them into team strategies.
Conducted team-building activities and promoted a positive and inclusive work
culture.
Represented the team in meetings and presentations, showcasing achievements
and future plans.
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
2
2
CURRICULUM VITAE
WORK EXPERIENCE | Full -time
MAY 2022 – AUGUST 2022
CUSTOMER SERVICE REPRESENTATIVE
FIS GLOBAL SOLUTIONS PHILS., MAKATI CITY
FIS Global Solutions stands as a trusted leader in providing comprehensive solutions
and services to the global financial industry. With a deep understanding of the
evolving landscape and a commitment to innovation, they empower financial
institutions to navigate complexities, drive growth, and deliver exceptional experiences
to their customers.
Interacted with customers via various channels, including phone, email, and chat,
to provide prompt and courteous assistance.
Resolved customer inquiries and issues, ensuring a positive and satisfactory
resolution.
Acted as a knowledgeable resource, providing accurate information about our
products, services, and policies.
Assisted customers in navigating our online platforms and addressing technical
difficulties.
Handled customer complaints and escalated complex cases to the appropriate
department for further investigation.
Demonstrated empathy and professionalism while addressing customer concerns
and complaints.
Documented customer interactions and maintained accurate records in the CRM
system.
Collaborated with cross-functional teams to resolve customer issues and improve
overall customer experience.
Identified opportunities to upsell or cross-sell products and services, maximizing
revenue generation.Proactively contacted customers to provide updates, gather
feedback, and ensure their ongoing satisfaction.
Participated in ongoing training sessions to enhance product knowledge and
customer service skills.
Conducted customer satisfaction surveys and analyzed feedback to identify areas
for improvement.
Assisted with the onboarding of new customers, ensuring a smooth transition and
a positive first impression.
Handled billing inquiries, processed payments, and resolved billing discrepancies.
Stayed updated on industry trends and market developments to provide relevant
and up-to-date information to customers.
Followed company policies and procedures to ensure compliance with regulatory
requirements.
Collaborated with the Quality Assurance team to monitor and improve customer
service standards.
Contributed to the development of customer service scripts, templates, and
training materials.
Assisted in the creation and implementation of customer service policies and
procedures.
Supported team members in handling customer inquiries during peak periods or
high-volume periods.
Assisted with customer retention initiatives, identifying opportunities to enhance
customer loyalty.
Maintained a calm and professional demeanor in high-pressure situations.
Provided feedback and suggestions for process improvements to enhance overall
customer service experience.
Participated in team meetings to enhance skills and knowledge.
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
3
2
CURRICULUM VITAE
WORK EXPERIENCE |
Full -time
NOVEMBER 2017 – DECEMBER 2019
TEAM LEADER
PHILIPPINE BOBBIN CORPORATION
Philippine Bobbin Corporation stands as a prominent industry leader in the
manufacturing and distribution of high-quality bobbins and industrial solutions. With
a strong commitment to innovation, superior craftsmanship, and customer
satisfaction, we have earned a stellar reputation for delivering exceptional products
that meet the diverse needs of our clients.
Led a team of talented professionals, providing guidance, mentorship, and support
to maximize their potential.
Oversaw day-to-day operations, ensuring seamless workflow and efficient
allocation of resources.
Developed and implemented strategies to achieve team goals and objectives,
aligning them with the organization's vision.
Monitored team performance, conducting regular performance evaluations and
providing constructive feedback to drive continuous improvement.
Collaborated with cross-functional teams to ensure effective communication and
coordination of activities.
Identified skill gaps within the team and developed targeted training programs to
enhance capabilities and knowledge.
Fostered a positive and inclusive team culture, promoting collaboration,
innovation, and a strong work ethic.
Set clear expectations and communicated performance standards to team
members, ensuring clarity and accountability.
Managed conflicts and resolved issues within the team, fostering a harmonious
work environment.
Conducted regular team meetings and huddles to align goals, communicate
updates, and foster a sense of unity and purpose.
Participated in the recruitment and onboarding of new team members, ensuring a
seamless integration and optimal team dynamics.
Developed and maintained strong relationships with key stakeholders, both
internal and external, to ensure effective collaboration and project success.
Prepared and presented comprehensive reports to senior management,
highlighting team performance and project status.
Identified opportunities for process improvements and efficiency enhancements,
implementing strategies to drive operational excellence.Stayed updated on
industry trends and best practices, sharing insights with the team to promote
innovation and continuous learning.
Upheld and enforced company policies and procedures, ensuring compliance
with regulatory requirements.
Managed team schedules and workload distribution, optimizing productivity and
meeting project deadlines.
Conducted regular team-building activities and recognition programs to enhance
team morale and foster a positive work environment.
Acted as a role model, exemplifying professionalism, integrity, and dedication to
inspire and motivate team members.
Collaborated with HR to address performance-related issues, providing coaching
and guidance as necessary.
Acted as a liaison between the team and upper management, conveying team
updates, challenges, and achievements.
Monitored team budget and resource allocation, ensuring optimal utilization and
cost-effectiveness.
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
4
2
CURRICULUM VITAE
WORK EXPERIENCE | Part -time
JANUARY 2021 – DECEMBER 2021
E-COMMERCE SPECIALIST
UPTOWN PUPS | AMAZON STORE
Uptown Pups is a vibrant and innovative pet supply company that specializes in
offering high-quality products for dogs on the Amazon store. It offers a wide variety of
products, including dog toys, treats, grooming supplies, and other accessories, all
designed to keep your furry friend happy, healthy, and stylish. Uptown Pups takes
pride in providing exceptional customer service and ensuring that its customers have
a hassle-free shopping experience.
Managed the day-to-day operations of our Amazon store, ensuring seamless
navigation, product availability, and customer satisfaction.
Developed and executed effective e-commerce strategies to drive sales growth and
increase revenue.
Conducted market research and competitor analysis to identify trends,
opportunities, and best practices.
Optimized product listings, utilizing persuasive copywriting, engaging imagery, and
search engine optimization techniques.
Monitored key performance indicators (KPIs) such as conversion rate, click-through
rate, and average order value, taking proactive measures to improve results.
Utilized data analytics tools to analyze customer behavior, identify pain points, and
recommend strategies to enhance the user experience.
Collaborated with the marketing team to develop and implement digital marketing
campaigns, including social media advertising and email marketing.
Managed inventory levels, ensuring optimal stock availability while minimizing
overstock and out-of-stock situations.
Implemented pricing strategies and promotions to maximize sales and profitability.
Responded to customer inquiries and resolved issues in a timely and professional
manner.
Monitored and managed customer reviews and ratings, addressing feedback and
implementing improvements based on customer insights.
Utilized Amazon advertising tools to increase product visibility and drive traffic to our
store.
Conducted regular A/B testing to optimize product listings, pricing, and promotional
strategies.
Collaborated with cross-functional teams, including supply chain, operations, and
customer service, to ensure seamless order fulfillment and customer satisfaction.
Stayed updated on industry trends, technological advancements, and changes in
Amazon policies and algorithms.
Conducted competitor analysis and benchmarking, identifying areas for
improvement and innovation.
Generated reports and provided insights on e-commerce performance to
stakeholders and senior management.
Collaborated with external vendors and partners to explore new sales channels and
expand market reach.
Conducted product research and recommended new product offerings to meet
customer demand.
Monitored and managed customer reviews and ratings, addressing feedback and
implementing improvements based on customer insights.
Conducted regular performance evaluations and provided coaching and
development opportunities to team members.
Assisted in the recruitment and onboarding of new team members, ensuring a
smooth integration and optimal team dynamics.
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
5
2
CURRICULUM VITAE
WORK EXPERIENCE | Part -time
AUGUST 2022 – DECEMBER 2022
DATA ENTRY SPECIALIST
DECO BROTHERS | AMAZON STORE
Deco Brothers is a renowned brand in the home organization and lifestyle industry,
dedicated to providing high-quality and innovative products that enhance the
functionality and aesthetics of homes. At Deco Brothers/Amazon Store, they take pride
in curating a diverse and extensive product selection to cater their customers' varying
needs. This range includes storage and organization solutions, kitchen accessories,
bathroom essentials, and much more.
Entered product information, including descriptions, pricing, and specifications, into
the e-commerce platform.
Verified the accuracy and completeness of data entries, ensuring consistency and
adherence to quality standards.
Conducted data research to gather and validate product details, ensuring accurate
and comprehensive information.
Assisted in managing inventory data, including stock levels, replenishment, and
product availability.
Collaborated with cross-functional teams to ensure seamless data integration and
accuracy across various systems.
Conducted regular data audits to identify and correct errors, inconsistencies, or
missing information.
Assisted in the creation and maintenance of data entry templates and guidelines to
ensure standardized processes.
Managed data entry tasks within specified deadlines, prioritizing workload based on
urgency and importance.
Assisted in the migration and integration of data from external sources or systems.
Maintained confidentiality and security of sensitive data in accordance with
company policies and procedures.
Responded to data-related inquiries or requests from internal teams in a timely and
professional manner.
Supported the generation of reports and data analysis, providing insights to inform
business decisions.
Assisted in troubleshooting data-related issues and collaborated with the IT team to
implement solutions.
Assisted in the identification and implementation of process improvements to
enhance data entry efficiency and accuracy.
Conducted data backups and ensured data integrity and security.
Monitored data quality and identified areas for improvement or training needs.
Assisted in training new team members on data entry processes and systems.
Collaborated with vendors and suppliers to ensure accurate and timely data
exchange.
Assisted in managing customer data, ensuring privacy and compliance with data
protection regulations.
Conducted regular data cleansing activities to remove duplicate or outdated
records.
Assisted in the development and implementation of data management policies and
procedures.
Stayed updated on industry trends and best practices in data entry and
management.
Participated in team meetings and provided input on data-related initiatives and
projects.
"ELEVATE YOUR BUSINESS TO NEW HEIGHTS WITH A PROFESSIONAL VIRTUAL ASSISTANT!"
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
6
2
CURRICULUM VITAE
TOOLS USED
Calendly
Canva
Discord
Dropbox
Google Calendar
Google Docs
Google Drive
Hangouts
Facebook Business Manager
Google Hangouts
Google Mail
Google Meet
Google Play
Google Presentation
Google Sheet
Google Forms
Google Docs
Adobe photoshop
Wix
Shopify
Amazon
Zoho
Google Site
Google Site
Helium 10 (Basic)
JungleScout
Keepa (Basic)
Viber
WhatsApp
Google Presentation
Adobe Indesign
Webcake
Hubspot
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
7
CURRICULUM VITAE
EDUCATIONAL BACKGROUND
NATIONAL COLLEGE OF SCIENCE AND TECHNOLOGY - GENERAL TRIAS CAVITE
The National College of Science ang Technology (NCST) is one of the leading
educational institution in Cavite. NCST has chosen Cavite as its place of birth due to
its stategic location having numerous technology-based industries and
companies operating in different technoparks within the province, which is
incognizant with the educational commitment of serving the youth of CALABARZON.
NSCT was born in 1998.
ASSOCIATE IN MANUFACTURING TECHNOLOGY | 2015
Associate in Manufacturing Technology program at the National College of Science
and Technology (NCST) is designed to provide students with the knowledge and skills
necessary to work in the field of manufacturing technology. This program typically
focuses on areas such as industrial processes, quality control, materials
management, production planning, and computer-aided design (CAD).
SOFT SKILLS
Honest
Goal-Oriented
Focused
Fair and Respectful
Empathy
Disciplined
Dedication
Decision making
Critical thinking
Conflict management
Communication Skills
Communication
Attention to Detail
Adaptability
Ability to Work Under Pressure
Time Management
Teamwork
Strong Team Player
Stress Management
Results-Oriented
Responsible and Accountable
Reliability & Resourcefulness
Problem Solving Skills
Proactive Listening
Positive Attitde
Patience
Organizational Skills
Openness to criticism
Multi-tasking Capabilities
Integrity
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
8
CURRICULUM VITAE
SOFT SKILLS
Ability to Work Under Pressure
Adaptability
Attention to Detail
Communication
Communication Skills
Conflict management
Critical thinking
Decision making
Dedication
Disciplined
Empathy
Fair and Respectful
Focused
Goal-Oriented
Honest
Integrity
Multi-tasking Capabilities
Openness to criticism
Organizational Skills
Patience
Positive Attitde
Proactive Listening
Problem Solving Skills
Reliability & Resourcefulness
Responsible and Accountable
Results-Oriented
Stress Management
Strong Team Player
Teamwork
Time Management
TRAININGS AND SEMINARS ATTENDED
Web Development (WIX and WEBcake)..................................................................................................
Amazon FBA / Amazon Dropshipping .....................................................................................................
Amazon Tactical Arbitrage..............................................................................................................................
Amazon Store Management / Seller Central Master ...................................................................
Basic Shopify and Dropshipping..................................................................................................................
Email Marketing Training....................................................................................................................................
Facebook Ads Marketing...................................................................................................................................
Facebook Business Management...............................................................................................................
Lead Generation......................................................................................................................................................
Amazon Product Research...............................................................................................................................
Real Estate Virtual Assistant Training .......................................................................................................
General Virtual Assistant Training...............................................................................................................
Seminar on Organizing and Planning.......................................................................................................
Social Media Management Training.........................................................................................................
Youtube Marketing ................................................................................................................................................
Shopify 101.....................................................................................................................................................................
Google Workspaces..............................................................................................................................................
MS Office Application...........................................................................................................................................
Basic Canva Graphic Design Training......................................................................................................
Basic Photoshop Graphic Design Training............................................................................................
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
-
May B. Barrientos |-| (- | General Trias Cavite, Philippines
9
CURRICULUM VITAE
HARD SKILLS
Workflow planning
Web Design
Virtual Assistant
Spreadsheets
Social Media Marketing
Search Engine Optimization
Research skills
Product Researching
Product listing and optimization
Proactive Listening
Presentations/Slideshow
Policy and procedure modification
MS Office Proficiency
Graphic Design
Google Productivity Suite
English Language
Email Management
E-Commerce Management
Documentation and control
Database Management
Data Entry/Data Migration
Customer Service Management
Content Creation
Communication Tools
Calendar Management
Bookkeeping
Basic writing
Automation Tools
Auditing of ISO Management Systems
Administrative Skills
CHARACTER REFERENCES
Name:
Company:
Position:
Contact No:
Virgilyn Bantogon
FIS Global Solutions
Team Member
(-
Name:
Company:
Position:
Contact No:
Mylene Clores
Philippine Bobbin Corporation
Team Leader
(-
Name:
Company:
Position:
Contact No:
Shaira Mae Eneres
FIS Global Solutions
Team Member
(-
Name:
Company:
Position:
Contact No:
Gemma Rose Dela Cruz
Philippine Bobbin Corporation
Production Operator
(-
Name:
Company:
Position:
Contact No:
Joan Sorilla
FIS Global Solutions
Team Coach
(-
Name:
Company:
Position:
Contact No:
Novelyn Jean Palalon
Philippine Bobbin Corporation
Production Operator
(-
By affixing my e- signature, I verify that the information in this
document is valid and correct.
Thank you very much!
May Bantogon Barrientos
MAY BANTOGON BARRIENTOS
APPLICANT
"SEIZE THE DAY WITH A GENERAL VIRTUAL ASSISTANT: YOUR PATH TO SUCCESS."
May B. Barrientos |-| (- | General Trias Cavite, Philippines
10
