May Ann Somera

MAY ANN TORRES SOMERA CUSTOMER SERVICE | ADMINISTRATIVE PROFESSIONAL PROFESSIONAL SUMMARY Detail-oriented customer service and administrative professional with knowledge in medical billing, client support, and organizational management. Adept at handling inquiries, resolving issues efficiently, and maintaining accurate records. Seeking to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency. CONTACT 📞 - | ✉️- WORK EXPERIENCE MedHealth Connect Outsourcing Inc. (MedWiz Pharmacy) | 2023 – 2025 Medical Billing Specialist Processed and managed patient billing and insurance claims with 98% accuracy. Ensured compliance with healthcare billing regulations and industry standards. Verified patient information for accurate record-keeping and reduced discrepancies by 20%. Bestank Manufacturing Corporation | 2021 – 2023 Customer Care Agent Delivered top-notch customer service, handling 50+ inquiries daily. Resolved client complaints efficiently, improving customer satisfaction rates. Maintained detailed and accurate records of customer interactions. JO-ES Publishing House, Inc. | 2016 – 2021 Customer Service Assistant Managed day-to-day administrative operations, ensuring smooth workflow. Organized schedules, correspondence, and documentation for executive staff. Assisted in streamlining internal processes, improving efficiency by 15%. ACADEMIC HISTORY Bachelor of Science in Hotel and Restaurant Management Our Lady of Fatima University | 2013 Secondary Education Tinajeros National High School | 2009 Primary Education Tinajeros Elementary School | 2004 SKILLS Exceptional customer support and problem-solving abilities Strong administrative and organizational expertise Medical billing processes and insurance claims management Excellent verbal and written communication skills Proficient in time management and multitasking Tools/Software: Frameworks, Docuwiz, Citrix, ERP,MS Office, Zoom, ChatGPT EMR,PCC,NDC/NPI Register