May Ann Olarte

May-Ann Olarte "I pride myself on being a highly responsible, detail-oriented, and organized WORK EXPERIENCE individual. I consistently strive for excellence in everything I do, balancing both efficiency and precision in my work. With a proactive mindset and a strong sense of accountability, I am committed to delivering outstanding results. I am eager to collaborate, contribute my skills, and continuously grow in a dynamic environment. I look forward to working with you and bringing our collective goals to fruition." CONTACT--246-M Liwanag, Loacan Baguio City; Philippines Sitel, Baguio City, Philippines DirecTV AT&T - Customer Service Representative (April 2017 - November 2017) Sold satellite services and resolved billing issues. Sitel, Baguio City, Philippines Capital One Bank - Collections specialist (October 2018 - December 2019) recovering overdue payments, negotiates repayment options, and ensures all actions follow legal guidelines Concentrix, Baguio City, Philippines Citi Bank - Financial Advisor (January 2020 - March 2021) Managed credit card billing issues, transfers, and cancellations. Teleperformance, Baguio City, Philippines Vivint - Technical Support Representative (May 2021 - September 2023) Provided technical support, educated customers on products, and resolved issues via chat, voice, and email. Steady Clean Executive Assistant / Virtual Assistant / Admin & Back Office (April 2024 to Present) Oversee administrative tasks, support executive operations, and manage back-office functions. SKILLS EDUCATION Skilled in time management, multi-tasking, and prioritizing tasks in LA FINNS SCHOLASTICA COLLEGES, Bachelor of Science in Business Administration Major in Marketing fast-paced environments. Expertise in Business Administration, executive support, back-office operations, CRM systems, and administrative functions, including calendar management, meeting coordination, and handling confidential information. Proficient in various computer systems and software, with strong verbal and written communication skills. Adept at problem-solving, financial advisory, and troubleshooting technical issues. Excellent at working with management, teams, vendors, and clients to ensure smooth operations and successful projects. Skilled in all areas of customer service, including chat, email, and phone support.