May Ann Garcia

 May Ann Garcia 83 Subusub Rosario La Union Philippines 2506 -- About Me! I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time, I learn swiftly and I have strong analytical skills. SKILLS Expert Administrative Assistant with exceptional skills at organizing, planning, and managing daily clerical tasks. Able to coordinate documents, reports, and records. Handles correspondence effectively and manage deliveries. Excellent oral and written communication. Proven abilities to lead teams and build staff and client relationships. A strong background in building positive customer relationships and upholding a strong professional image. Customer Service Skills -Clear Phone, Email and Live Chat Communication. -Situation Evaluation and Attentiveness. -Empathy Ability Persuation Skills -Time Management and Flexibility Closing Ability Virtual Assistant Skills -Flexible Administrative Skills -Data Entry and Product Listing -Advertising, Sales and Marketing Internet Research -Article writing and web management -Expertise in Google products, Microsoft offices and other Virtual Assistant software tools EXPERIENCE Virtual WorkForce Professionals — Virtual Assistant August 2019 - April 2020 Handled different client-based projects (ex. Real estate, Website development) Assisted in achieving the organizations’ business objectives by developing processes and metrics that could be implemented. Worked full-time for a client in the US that owns a variety online store with multiple Facebook pages that have different niches. Daily responsibilities include management of all Social Media platform such as posting and monitoring content, hiding bad comments, engaging with followers. Other tasks include research, product listing and answering chat and email inquiries. eBay | Convergys — Customer care advisor/ VA June 2015 - June 2019 Paid close attention to customer’s concerns and addressed their queries in a timely manner. Produced communication strategies to meet client KPIs. EDUCATION Lyceum Northern Luzon — Bachelor of Science in Bussiness Administrations (Undergraduate) June 2012 - May 2016