MAY ANN V. BUENAVENTURA
Unit 15B, Monte Carlo Tower, Sta. Lucia Residenze,
Cainta, Rizal Philippines 1900
M: --
OBJECTIVE
To be part of an organization where I can utilize my skills, knowledge, and experience in
handling and training representatives and providing high standard for guest service and
help in obtaining company’s objectives by delivering a high level of performance and
dedication.
WORK EXPERIENCE
May 2018 – Dec. 2020
RESTAURANT RESERVATION/HOSTESS
ALAIN DUCASSE AT MORPHEUS, COD MACAU
Two Michelin Stars, French Contemporary Fine Dining
Responsible for taking telephone, email, and online system reservations
for the restaurant. Welcomes and greets the guest at the restaurant’s
front desk. Acknowledges and leads the guests to their designated
tables. Handles queries and solving restaurant reservation problems.
Sends weekly and daily reservation reports to the Manager.
Responsible in doing administration job and offline payments and
deposits. Responsible in doing hostess’ mis en plus: prepare and roll
linen towels, clean and polish menu stands.
Oct. 2017 – Apr. 2018
ESL ONLINE TUTOR
51TALK ENGLISH INTERNATIONAL INC.
As an ESL Home-based tutor, we provide standard English learning for
students, particularly in China, to help them improve their daily
communication English skills.
Sept. 2011 – Feb. 2017
SENIOR WELCOME HOST – TRANSPORTATION
GALAXY HOTEL, MACAU
Welcomes guests in terminals and airports.
Maintains and ensures quality service by enforcing standards towards
team members. Handles actual job trainings to new on board team
members. Monitors rest period, records daily performance appraisals,
and submits daily written reports.
May. 2011 – Sept. 2011
WELCOME AMBASSADOR –HOTEL OPERATIONS
GALAXY HOTEL, MACAU
Welcomes guest inside hotel’s lobby. Answering guests’ queries.
Provides hotel and casino information. Responsible for providing
outstanding guest service to establish and maintain good relationship.
Aug. 2009 – May 2011
PHILIP MORRIS AND FORTUNE TOBACCO CO.
BRAND AMBASSADOR – MARKETING
Upsells tobacco products. Generates sales opportunities, and build
customer preference.
EDUCATION
June 2008 – June 2010
KALAYAAN COLLEGE
Bachelor of Arts in Journalism (AB-JOURN)
June 2006 – June 2008
MIRIAM COLLEGE
Bachelor of Arts in Communication Arts (AB-CA)
June 2002 – Mar. 2006
TAYTAY UNITED MENTHODIST CHRISTIAN SCHOOL
High School
ACHIEVEMENTS/ AFFILIATIONS
June 2006 – 2007
INTERNAL VICE PRESIDENT – MIRIAM COLLEGE
Creative Communication Arts and Talent Team Models
Dec. 2009
BEST IN SALES
Philip Morris and Fortune Tobacco Company, Philippines
Dec. 2010
BEST IN SALES
Philip Morris and Fortune Tobacco Company, Philippines
September 2012
GROOMING TRAINER – GALAXY MACAU
Transportation Dept. Training under Hong Kong Elite
May 2012
STAR OF THE DEPARTMENT - GALAXY MACAU
Transportation Department
STAR OF EXCELLENCE SERVICE -GALAXY MACAU
Transportation Department
July 2013
EMPLOYEE OF THE MONTH – GALAXY MACAU
SEMINARS AND TRAININGS ATTENDED
May 2011
WORLD CLASS ASIAN HEART SERVICE PROGRAM
Galaxy Macau
March 2012
BASIC CANTONESE CLASS FOR ENGLISH SPEAKERS
Macau Productivity and Technological Transfer Center
September 2012
GALAXY MACAU GROOMING AND BASIC ETIQUETTE
TRAINING WORKSHOP
By Hong Kong Elite Make Up
August 2018
FORBES TRAINING FOR MICHELIN RESTAURANTS
By Ms. Angelina Phua, Director of Learning & Development,
Asia Pacific, Forbes - Alain Ducasse at Morpheus, COD Macau
February 2019
FORBES TRAINING – HOW TO HOSTESS
Internal Training by Melco Training Department
Alain Ducasse at Morpheus, COD Macau
PERSONAL BACKGROUND
Born on July 20, 1989 in Sta. Mesa, Manila. Fluent in English.
Computer literate, proficient in Microsoft office applications, online research and graphic utilities
using operating systems. Extremely productive in a high volume and high stress environment.
Has a strong organizational and analytical skill, flexible and self-motivated. Can speak basic
Cantonese and Mandarin.
CHARACTER REFERENCE
Justin Tai
Restaurant Manager
Food and Beverage Department, Morpheus Hotel Macau
Contact No.: (-
Calvin Kuong
Executive Vice President ORK MODELS
Marketing Communications Department, Galaxy Macau
Contact No.: (-
Leila Bernardino
Restaurant Assistant Manager
Food and Beverage Department, COD Macau
Contact No.: (-
