May Ann Bravo

May Ann Bravo- ·-Imus, Cavite, Philippines OPERATIONS AND ADMIN SUPPORT I have over 5+ years of experience in administrative support, focusing on streamlining operations in different industries. I'm adept at coordinating with teams and clients, optimizing databases, and maintaining accurate records. I excel in daily operations, calendar management, and project coordination. My goal is to provide top-notch administrative support to enhance organizational efficiency. KEY COMPETENCIES Administrative Support Graphic Design Talent Acquisition Email and Chat Support Calendar Management Database Management Data Gathering and Analysis Operations Management Transcription PROFESSIONAL EXPERIENCE TTP OUTSOURCING (Remote Work) Jun 2021 - March 2024 Client 1: FrontLine Australia Customer Assurance Team Leader Monitored incoming emails and efficiently assigned tasks to appropriate leaders Recorded and organized customer notes in the database for comprehensive information Conducted full onboarding of new customers for seamless integration Created and maintained an updated organizational chart for clear team structure Provided occasional assistance to the finance team with tasks like monthly timesheets Client 2: Maid My Day Australia Recruitment and Job Placement Officer Coordinated with job agencies for referrals and to streamline recruitment Conducted phone and Zoom interviews to assess candidates Updated records for efficient recruitment monitoring Created and managed calendars for new hires Coordinated with clients for smooth service delivery Matched cleaner availability with client preferences Led projects to optimize scheduling Provided regular team support AMELIA HARSHFIELD (Remote Work) Part-time Social Media Manager Managed posting schedule for multiple social media accounts Created graphic designs for themed contents Managed and organized emails for timely responses Maintained and updated Wix website with current information Oct 2021 - Aug 2022 INTERNATIONAL ORALITY NETWORK (Remote Work) Aug 2020 - Apr 2021 Part-time Transcriptionist Recorded virtual meetings with precision Transcribed meeting conversations accurately Took comprehensive meeting minutes to capture key discussions and action items SM RETAIL (Pasay City, Philippines) Human Resources Assistant Feb 2020 - Jul 2020 Executed daily HR transactions with precision for seamless support Collaborated with other branches, managing their hiring needs and Manpower Requisition Forms Screened applications thoroughly to match job requirements Maintained an organized record of all applicant profiles Conducted phone screenings and interviews to assess candidates Scheduled face-to-face interviews for qualified candidates Updated tracker regularly to monitor candidate status Provided timely and courteous communication to all applicants Established and maintained an organized file for easy access to resume and application details SOMI UNLIMITED SOLUTIONS (Pasay City, Philippines) Human Resources Visa Assistant Sep 2019 - Dec 2019 Coordinated with government agencies and third parties to process visa documents Maintained meticulous filing and encoding of essential files Responded promptly and efficiently to departmental ad hoc requests Accompanied company expatriates to their routine and required check-ups ANTEL HOLDINGS INC. (Cavite, Philippines) Human Resources Generalist Feb 2018 - Aug 2019 Coordinated with networks for job sourcing and placement Published and promoted vacancies, actively sourcing and inviting candidates Conducted preliminary interviews to assess candidate suitability Managed pre-employment requirements Conducted Company orientations and provided hiring kits Prepared payroll information for the accounting department Monitored and submitted monthly manpower reports Conducted monthly timekeeping process Managed employee databases and trackers Handled employee clearance forms with confidentiality Conducted exit interviews to gather feedback Prepared Notice to Explain and Notice of Decision documentation Assisted in company events Updated job descriptions and Organizational Chart Administered probationary employee evaluations Assisted in developing training materials SIL INTERNATIONAL (Quezon City, Philippines) Project Assistant Oct 2017 - Feb 2018 A special project conducted by the Summer Institute of Linguistics. Provided assistance in the Research Library and Archive department in digitizing the Mangyan Heritage Collection to preserve old written materials. Page 2 | May Ann Bravo LEONIO GROUP OF COMPANIES (Muntinlupa, Philippines) Human Resources Intern Nov 2016 - May 2017 Assigned in different Human Resources fields including Compensation and Benefits, Payroll Administration, and Recruitment and Selection for 720 hours or six months, providing quality HR compliance and delivering assistance and administrative support to my supervisors on various projects, events, training, and activities. DR. DIANNE DEKKER Summer Job Apr 2012 - Jun 2014 Provided assistance to Dr. Dianne Dekker on her project for Department of Education Philippines, focusing on exploring teacher perspectives in the context of a language policy shift Translated audio content from Filipino to English, ensuring accurate and culturally sensitive representation Transcribed over 50 audio files, each ranging from one to three hours in duration Produced clear and written transcriptions from audio recordings, contributing to the project's comprehensive documentation EDUCATION Rizal Technological University Mandaluyong, Philippines Bachelor of Science in Business Administration, Human Resource Development Management Consistent Dean’s Lister 2013 - 2017 Gracel Christian College Foundation Taguig, Philippines High School Diploma 2009 - 2013 TOOLS USED Microsoft Office Google Workspace Slack Clockify Trello Loom DirectSMS PBX Call of Service Nightingale Donesafe Time Doctor GetResponse WordPress Elementor Wix Canva Adobe Photoshop HelpWise Missive SmartSheet TRAININGS AND SEMINARS ATTENDED Training QuickPro Online Professional Training Academy | 2021 Completed Courses with Certificates: Adobe Photoshop, Amazon FBA, Shopify, Copywriting, Microsoft Excel, Transcription, and MailChimp Page 3 | May Ann Bravo