Maxine Nichole Alimpuyo

MAXINE NICHOLE ALIMPUYO Virtual Assistant | Credit Repair Specialist | Customer Service Professional| Admin Support Santa Cruz, Laguna, Philippines | - |- Professional Summary Results-driven professional with expertise in credit repair, appointment setting, and telesales. Skilled in analyzing credit reports, disputing inaccuracies, managing client communications, and developing financial strategies. Adept at providing excellent customer service, handling disputes, and using CRM systems to streamline workflows. Recognized for adaptability, proactive communication, and a client-focused approach that consistently drives measurable results. Core Skills • Attention to Detail – accuracy in data entry, reports, and correspondence Organization & Time Management – keeping tasks, schedules, and documents in order • Communication Skills – professional email, chat, and phone etiquette • Microsoft Office & Google Workspace Proficiency – Excel, Word, PowerPoint, Sheets, Docs • Scheduling & Calendar Management – managing appointments and meetings • Problem-Solving – resolving issues with minimal supervision • Confidentiality & Data Management – handling sensitive information responsibly • Multitasking & Prioritization – handling multiple deadlines efficiently • Knowledge of Credit Laws & Regulations – FCRA, FDCPA, and credit dispute processes • Analytical Skills – reviewing credit reports and identifying inaccuracies • Customer Education & Support – explaining credit repair steps to clients • Negotiation Skills – working with creditors and collection agencies • Data Entry & Documentation – tracking disputes and client progress • CRM & Credit Repair Software Proficiency – tools like Credit Repair Cloud, Dispute Bee • Attention to Detail – spotting inconsistencies and errors in credit reports • Results-Oriented Mindset – improving client credit scores and financial outlook • Excellent Verbal Communication – persuasive and clear phone/virtual conversations • Active Listening – understanding customer needs and concerns • CRM & Scheduling Tools Knowledge – Salesforce, HubSpot, Calendly, Google Calendar • Lead Qualification – filtering high-potential prospects from cold leads • Time Management – balancing multiple calls, follow-ups, and scheduling tasks • Resilience & Persistence – handling rejections while staying professional • Customer Service Skills – polite, patient, and solution-oriented • Organizational Skills – maintaining accurate records of calls and appointments • Persuasion & Negotiation – closing deals effectively • Relationship Building – nurturing long-term client connections • Product Knowledge – deep understanding of offerings to tailor pitches • Active Listening – identifying client needs and offering tailored solutions • Goal-Oriented & Self-Motivated – meeting and exceeding sales targets • CRM & Sales Tools Proficiency – Zoho, Salesforce, HubSpot, Pipedrive • Presentation Skills – delivering compelling pitches and demos • Problem-Solving & Objection Handling – overcoming client hesitations smoothly Professional Experience Warranty and Service Admin | Jetour Pagsanjan Laguna Pagsanjan, Laguna, Philippines (July 2025- August 2025) (Part-time Job) • Prepare, submit, and track manufacturer warranty claims for all eligible repairs and services. • Monitor pending, paid, and denied claims and follow up on rejections or discrepancies. • Maintain detailed records of claims, repair orders, and communications for auditing purposes. • Liaise between service technicians, service advisors, and manufacturers to clarify warranty coverage. • Communicate effectively with customers regarding claim status or denied warranties when needed. • Prepare weekly/monthly reports on warranty performance, pending claims, and reimbursement metrics. • Analyze trends in warranty denials to identify process improvements. • Ensure all possible warranty items are claimed to reduce dealership liability and increase profitability. Credit Repair Specialist | Virtual Assistant- Financial Services Industry | Ignite Repair Inc. Nevada, USA (April 2024- May 2025) (Full-time Job) • Reviewed and disputed inaccurate credit items via Equifax, Experian, and Postalocity. • Negotiated with creditors and collection agencies to remove negative records. • Monitored credit reports and guided clients on budgeting and credit-building strategies. • Maintained accurate documentation and progress reports for all clients. Appointment Setter | Health Care Insurance and Sales Marketing Industry | C. Operations Management Santa Cruz, Laguna, Philippines (June 2023- March 2024) (Full-time Job) • Contacted prospective clients to schedule consultations with managers. • Updated CRM records with appointments, notes, and client information. • Pre-qualified leads, conducted follow-ups, and coordinated with sales teams. • Delivered exceptional customer service by addressing inquiries and rescheduling as needed. Sales Representative |Sales and Marketing Industry | C. Operations Management Santa Cruz, Laguna, Philippines (February 2022- March 2023) (Full-time Job) • Conducted outbound sales calls, identified client needs, and offered tailored solutions. • Promoted additional products and consistently exceeded sales targets. • Handled objections professionally while maintaining accurate sales records in CRM systems. Education Bachelor of Elementary Education | Laguna University Santa Cruz, Laguna PH (2020 – 2024) • Best in Research Award • Dean’s Lister