Maxgene Coquia

RESUMÉ MAXGENE ESTACIO COQUIA Block 17, Lot 7, San Nicolas St., Guadanoville Subd., Caloocan City, Metro Manila Mobile No. - Email Address:-Skype ID: maxcoquia PROFILE Highly motivated, with effective interpersonal, verbal, and written communication skills Strong facilitation and leadership skills, accepts responsibility and follows through with commitments Dependable, creative, and effective in a dynamically changing environment Pride in doing a good job, achieving results and making things happen Enthusiastic, personable, professional in appearance and manner WORK EXPERIENCE Convergys Philippines Instructional DesignerMarch 2017 - present Uses training needs analysis to come up with an effective curriculum design that will help close the gap in new hire training and even enhancement or up-training Designs the curriculum using the ADDIE model considering the participants’ learning styles. Incorporates constructivist and computer-based training in the agenda Develops the curriculum while conducting functional, technical, and train-the-trainer reviews. Assists in the pilot implementation of the curriculum Continually reviews the curriculum from pilot to business-as-usual for engagement, retention, and quality Recommends changes to the curriculum, as necessary Convergys Philippines Master TrainerFebruary 2014 – March 2017 Develops and grooms Program-Ready Trainers, Associate Trainers, and Trainers via systematic trainer observations and coaching Facilitates the delivery of all leadership training within the site, such as Convergys Leaders as Coaches, Buzz Behavioural Coaching, Team Leading at Telstra, RAD Leadership Essentials Training and the like Oversees the development of training modules and other initiatives Develops and designs Communication and Culture Training modules for new hires Manages the performance of trainers using the Leadership Dashboard TrainerOctober 2012 – February 2014 Instructs new hire and continuing education program specific training, and communication and culture training Participates in client conversations Utilizes effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom training Is responsible for day-to-day functional supervision of learners within the program training and/or other curriculum and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Develops and facilitates Near Hire Training module Eperformax Contact Centers Product-Specific TrainerApril 2007 – October 2012 Instructs new hire and continuing education program specific training, and communication and culture training Utilizes effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom training Facilitates transition of students from training to work environment, ensuring competency levels meet business need Adheres to developed classroom agenda/timelines and content flow Maintains high level of professionalism in and out of the classroom Completes daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner Supports and facilitates new hire training for the Washington Mutual, Chase, Target Credit Card, and Target.com accounts Subject Matter ExpertDecember 2006 – April 2007 Assists trainees, new hires, and tenured agents with product knowledge and tools utilization Assists customers with inbound customer service concerns Customer Service RepresentativeSeptember 2006 – December 2006 Assists customer with inbound customer service concerns PERSONAL/TRAINING QUALIFICATION Convergys Leaders as Coaches 2 February 2016 Convergys Convergys Leaders as Coaches January 2016 Convergys Facilitation Workshop September 2013 Telstra Target.com Train-the-Trainer July 2011 Target Headquarters, Minneapolis, MN, USA Target Credit Card Train-the-Trainer May 2009 Target Headquarters, Minneapolis, MN, USA EDUCATIONAL BACKGROUND Tertiary 1994 - 1998 Bachelor of Science Major in Accountancy Asiacareer College Foundation Dagupan City, Pangasinan PERSONAL DATA Date of birth: September 27, 1972Age: 44 Place of birth: Dagupan City, PangasinanHeight: 5 ft. 7.5 inches Status: Single Religion: Christian References available upon request