MAWAZO KALWISHA
Cape Town, WC 7560 ◆- ◆-
PROFESSIONAL SUMMARY
Self-motivated professional quickly masters new technology to drive process improvements. Strong teamplayer with
excellent communication and collaborative abilities.
SKILLS
Software and Hardware Troubleshooting
Radius configuration
Team Building and Leadership
Networking (LAN, WAN, WI-FI, TCP/IP)
Active Directory users and computers
Active directory users and computers Hyper-
Communication Skills
V management and configurations Active
Windows Server 2019/ 2022 and Desktop
directory sites and services Windows update
installation and configuration
services configuration
Remote Desktop support
Microsoft Office and Exchange
Microsoft Office 365 admin
WORK HISTORY
Server Support Engineer, 08/2023 - Current
National Internet Technologies (Appleworx) – Cape Town, South Africa
Managing a network of more than 1 million users and over three thousand five hundred devices.Manage
more than 30 customers daily on active directory and server-related issues
Monitoring switches, routers, and servers in IRIS to monitor system performance.
Creating sites and managing site replications.
Managing domain join machines and promoting domain controllers
Managing and installing Windows Server operating system through intergrade remote management
controller (IRMC)
Creating and managing virtual machines in Hyper-V
Configuration and setting up of network policy server and ensuring connection request are validatingRadius
configuration and management.
Diagnosing and troubleshooting technical issues, including account setup and network configuration
Correctly setting up servers in line with infrastructure documentation.
Providing support for implementation, maintenance, and troubleshooting of IT systems and resolvingserver
issues, network devices, storage, and client devices.
Helping other IT departments tackle specific server-related assignments.
Managing domains, objects, and users in active directory.
Handling, hardware, and software server-related issues.
Resolving and critically analyzing symptoms, diagnosing faults, planning and taking appropriate actionon
equipment, and other IT-related issues.
Creating, deleting, and modifying user accounts, as well as setting up email accounts and directories,effectively
manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
closure.
Giving root cause analysis on incidents and proactively monitoring server logs for faults.
Installing new software on servers as needed, updating existing applications with security patches, andremoving
software that is no longer being used.
Configuring network settings, such as IP addresses, DNS settings, and routing protocolsProviding
remote technical support to users experiencing computer problems.
Computer System Engineer, 03/2020 - 06/2023
Platinum Peak Consulting Pty Ltd – Johannesburg, GP
Successfully configured and installed routers and LAN networking.
Setting up computers and necessary peripheral devices, such as routers and printersCheck
computer hardware (HDD, mice, keyboards, etc.) to ensure functionality Installation and
configuration of software's and to ensure optimal system function. Maintain local networks in
ways that optimize performance
Responsible for planning and purchasing different devices and conducting training.
Proposed technical feasibility solutions for new system designs and suggested options for performance
improvement of technical components.
Delivered helpdesk service and support to customers.
Negotiated with vendors and contractors to secure contracts and set SLAs.
Completed software updates and assessed security patches for optimized computer use.
Ensured security and privacy of networks and computer systems is in compliance with organizationrules.
Provide orientation and guidance to users on operating new software and computer equipmentSchedule
upgrades and maintenance without deterring others from completing their work
Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)Identify
computer or network equipment shortages and place orders
Proactively identified and effectively assessed improvement opportunities (productivity/efficiencygains, cost
savings, etc.)
Conducted root cause analysis and recommended solutions for recurring production data issues Mentored
other team members and assisted the technical lead in validating compliance with internalITS processes.
Assistant Sales and Marketing Supervisor, 01/2012 – 05/2019
Ron and Becky trading – Johannesburg, GP
• Ensure the systematic collection, review, and analysis of market information to identify competitor tactics,
market trends, new opportunities, and challenges
• Work with the Marketing and sales team on engineering training programs, to facilitate the team, to make
sure they are targeting the correct individuals for high productivity, and to significantly increase inbound
lead flow.
• Provide ongoing analysis and performance reporting of colleagues
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Work with departmental colleagues to deliver content in line with the Marketing & Communications
Strategy to ensure that the company communicates in a consistent, accurate, professional, and prompt
manner with all key audiences
Develop and implement marketing plans for each event, identifying key audiences with course leaders and
utilizing all channels to promote the courses in line with targets for income and delegate numbers.
Attending events within the Learning Hub to also gain first-hand market research from our delegates
Work with event leaders and speakers to identify key audiences, messages, and potential opportunities
associated with each training event.
Training junior colleagues on sales and marketing ethics.
Booking flight and accommodation for event delegates.
Book venues and schedule speakers and manage all event operations (preparing venue, etc.)
Ensure vendor documents are UpToDate
Raising invoices and quotations for clients
Conduct interviews for new hire employees
IT Support Technician, 08/2011 - 05/2018
Ron and Becky trading – Johannesburg, GP
Troubleshoot backup operations; ensure data availability, recovery, and processes
Maintained backup systems, record-keeping of hardware, and other devices that require replacementConfiguration
of router and LAN Networking
Checked computer hardware (HDD, keyboards, etc.) to ensure functionality
Install and configure appropriate software and functions according to specificationsEnsure
security and privacy of networks and computer systems
Provided orientation and guidance to users on how to operate new software and computer equipment Organize
and schedule upgrades and maintenance without deterring others from completing their workPerformed
troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) Maintained records
and logs of repairs, fixes and maintenance schedules
Identify computer or network equipment shortages and place orders
Configure hardware, devices, and software to set up workstations for employees.Updated
documentation and produced reports.
Troubleshooting and diagnosing problems to resolve technical issues.I
walked individuals through basic troubleshooting tasks.
Trained users on how to operate components and systems.
Installed, modified, and repaired software and hardware to resolve technical issues.Configured
hardware and granted system permissions to new employees.
Provided basic end-user troubleshooting and desktop support.
Managed more than 30 individuals
Installed and configured network printers and other peripheral devices
EDUCATION
Associate of Applied Science: Information and Communication Technology, 09/2011
Vaal University of Technology - Vanderbijlpark, GP
Mentor Certificate of Recognition: 01/2010
Vaal University of Technology - Vanderbijlpark, GP
Advanced Certificate in Computer Information: Information Technology, 08/2005
Mel Computer System Education Training - Kitwe
