Mavis Ogechi

MAVIS OGECHI Port Harcourt, Rivers State, Nigeria, 500102 Phones: -- Professional Summary Results-driven and customer-focused Appointment Setter with over 3 years of experience in scheduling appointments, generating leads, and supporting sales teams. Adept at cold calling, lead qualification, and maintaining customer databases to drive business growth. Excellent communication skills and a proven ability to build rapport with clients while ensuring a seamless scheduling process. Seeking to leverage expertise in a dynamic and results-oriented environment. Core Skills & Competencies Lead generation & cold calling Appointment scheduling & coordination CRM software & database management Customer service & relationship building Sales pipeline management Effective communication & persuasion Objection handling & problem-solving Time management & organization Professional Experience Asap Ticket – United States Remote Telemarketer [-]  Conduct outbound calls to potential and existing customers to promote airline tickets, travel packages, and special offers.  Handle inbound calls from customers inquiring about flight bookings, fares, and travel policies.  Persuasively sell airline services while maintaining a high level of professionalism and customer service.  Assist customers with reservations, cancellations, and rebookings as needed.  Provide detailed information on flight schedules, baggage policies, and travel insurance.  Maintain accurate records of customer interactions and sales transactions in the CRM system.  Meet and exceed daily, weekly, and monthly sales targets and performance metrics.  Stay updated on airline promotions, loyalty programs, and industry trends to effectively communicate with customers.  Handle customer objections and resolve complaints in a timely and efficient manner. Digital Skillshop, United States Remote Appointment Setter 2024 - 2025 Managed outbound calling campaigns to schedule meetings with prospective clients. Collaborated with the sales team to ensure smooth transitions and high conversion rates. Responded to inquiries, provided information on products/services, and handled objections effectively. Implemented follow-up strategies to nurture leads and improve appointment retention rates. Education Digital Skillshop Academy Certification of Participation Feb 2021 Coursera, Technical Support, Customer Support 2024 Dreamport 2024 Technical Profficiency Tools that I am proficient in include: Zoho, zendesk, mailchimp, slack, Google suite, Microsoft suite, zoom, Skype, Acuity, Calendly, Time camp, Jira, HubSpot, FreshDesk, Asana, Trello, clickup, Monday.com, Apollo.io, CMS, Clockify, Time doctor, Zapier, Dropbox, Loom, Microsoft Teams, Artificial Intelligence tools, Intercom, Airbnb, Booking.com and others that I can learn within a short time