Mavilyn Lou Carlos

Mavilyn Lou Carlos-- Skype: mavilyn.carlos CAREER HIGHLIGHTS Executive Support - Work closely with Owners, C and D Level Executive to manage their schedules and day-to-day task and help out on the operations side of the business. ABOUT ME Operational and Performance Management – More than 10 years of operational "Customer Service and Scheduler" experience either in email, phone or chat. Acted as liaison between clients and customers. Involves in Recruitment, HR, and Payroll (Finance). I always love what I do especially when it comes to working in operations. I'm you're Jack of all Trades VA. I can work under minimum supervision and can do self-training with minimal instruction. I'm a goal achiever quick learner, motivated, and always have a positive attitude toward work. I have almost 20 years of experience in different fields. General VA – More than 9 years of being a Virtual Assistant working on different tasks and tools for her clients. With these experiences I can say that I'm a versatile and well-rounded employee within the company. Project Management and Research –Managed, and initiated several websites, mobile, and web application development projects with a team of Developers and made sure to output on time and standardly. Social Media Engagements – More than 4 years of doing Social Media Postings, handling Social Media Accounts, assisting chat support, research for contents to post, and booking appointments. Sales and Marketing – 7 years of BPO experience and years of lead generation. SKILLS - Operations Support - Social Media Management- design and scheduling - Helpdesk Support - Inventory and Ordering Support - Customer Service - CRM Management - Chat Support - Email Handling - Basic Wordpress Updates and uploads - Data entry - Project Management - Transcription - Inbound and Outbound Calling - Phone Support / Virtual Receptionist - Research - Lead Generation - Scheduling and Coordination - Accounts Receivables Follow up - Adhoc General Admin Task REMOTE WORK EXPERIENCES OPERATIONS ASSOCIATE - US Joint Ventures LLC (Franchise Chiropractic Clinics) Nov 2019 to March 2022 create process and procedures to use for 50-owned franchise clinics Process Bonus Payroll for all Chiropractic Clinics Staff Do Inventory Management and Ordering for Staff Work closely with VP of Operations Assist in Chargebacks Assist in Clinic Promos Initiate Onboarding for new clinic staffs and Doctors Research and Data entry Attend Operations and Leadership Meeting Adhoc Tasks as needed GENERAL VA - AUSTRALIA Adminaholics Nov 2019 to March 2022 document formatting create minutes of meeting manage pages for her clients create database for Mailchimp podcast show notes social media posting update images and blog post to website REMOTE WORK EXPERIENCES GENERAL VA - AUSTRALIA Deskspace January 2020- March. 2020 (FULL TIME) August 2020 - October 2020(PROJECT BASED) General Administrative Tasks email and calendar management organize client files assistance on meeting via Zoom Link and Calendly support in Sales and Marketing assist in photo and video editing for marketing use email address gathering VA/ BILLING AND PROJECT MANAGER - AUSTRALIA 121 Outsource – Inside Project Manager/Executive and General Virtual Assistant March 2017- Dec. 2019 Billing and Project Management Social Media Task for clients Coordinating projects to remote staffs for proper execution in meeting deadlines Client Management Email and Calendar Management of the CEO and Managing Director Maintaining Database and Reports needed by the Management using Zoho, Basecamp and Xero (for accounting) Social Media Management and Scheduling Blog Postings Basic Graphic editing Wordpress Website Updates Transcription from Podcast Research Data entry Updating ecommerce platform Send out contracts and Onboarding Assist in Hiring Process ADMINISTRATIVE ASSISTANT AND HELPDESK DISPATCH AUSTRALIA DyCom Group August 2011 – October 2019 take phone calls (Receptionist related job) via 3CX provide assistance to Engineers to help them in their ticket assignments and dispatch communicates directly to clients for follow ups and assistance Basic Troubleshooting creating Service Tickets and Dispatch Tickets to respective IT Engineers maintaining of the Service Board using Connectwise as platform communicate directly to Management and all other Departments inside the company Accounts Receivables Coordination submits daily, weekly and monthly reports as instructed participate in group meetings provided assistance for sales and telemarketing job Assistance on 24/7 support jobs Social Media Management tasks OFFICE WORK EXPERIENCE SM Masinag – Customer Service Supervisor February, 2011- June 3, 2011 Northstar Technologies – Team Manager/ Administrative Specialist January, 2008-December, 2010 Robinsons Department Store – Department Head November 2007-January 2008 SVI Connect – Senior Call Center Agent June 2001-September 2007 CHARACTERISTICS good spoken written communication skills good 'people skills' for building relationships with colleagues at all levels the ability to plan and prioritize work calmness under pressure decision-making ability good comprehension skills can work under minimal supervision calmness under pressure and maintain records in timely and accurate mode ability to encourage and motivate people with responsible attitude knowledgeable of some computer and internet applications (Microsoft Office) Reliable Fast learner Highly organized SOME TOOLS USED Infusionsoft, Mailchimp, Convertikit Google Suite - Sheets and docs Microsoft Office Tools Canva and Stencil Basecamp, Zoho, Asana, Connectwise Wordpress, Kajabi and Yashwant Pipedrive and CRM Apphi and Hootsuite Facebook, Instagram, Twitter, Linkedin Wavve Forms Hubspot Meetedgar and Meet up Samcart Xero Paylocity Zendesk s o l r a C u o L n y l i v Ma