Mauro Sacramento

Over 8+ years of experience in customer services industry, starting as a Customer Service Representative and working my way up to management. I've occupied roles both officially and unofficially as Training & Coaching Expert, Quality & Reporting Analyst, Team Management, and Recruitment Specialist.

In the past two years I've been working as a freelance writer, combining my Scriptwriting studies with my extensive business knowledge. The different experiences I've had now allow me to produce thrilling fiction stories, SEO-optimised articles and compelling copywriting.

I'm currently studying web development in hopes of becoming a full fledged front-end developer.