Maurine Mwangi

MAURINE MWANGI-ADMINISTRATIVE VIRTUAL ASSISTANT Kenyan | Nairobi, Kenya| -- LinkedIn Profile SUMMARY ●​ Administrative virtual assistant with 2+ years of experience, providing executive level support and project management. ●​ Skilled in task coordination research, CRM management and process optimization to enhance business efficiency. ●​ Ability to streamline operations, improve client retention and reduce costs. WORK EXPERIENCE Executive virtual assistant​ April 2024- Present Salix Data– Nairobi, Kenya​ ●​ Assigned and tracked tasks in real time using project management tools that achieved smooth work progression. ●​ Conducted research on industry trends, competitors, and business opportunities that highly provided valuable insights. ●​ Maintained and updated CRM systems that led to a 25% increase in client retention and improved efficiency in customer relationship management. Office Administrator​ January 2023 - February 2024 MJ Corporation – Nairobi, Kenya​ ●​ Maintained and updated company records, databases and managed systems for easy access. ●​ Coordinated office supplies procurement, vendor management and inventory control culminating in a 30% reduction in costs. EDUCATION University of Nairobi​ BSc in Management and Administration Hubspot Diploma in Customer Service Consultation SKILLS ●​ ●​ ●​ ●​ ●​ ●​ Email management and inbox organization. Meeting and appointment scheduling. Client onboarding and communication. Files and documents organization. Responding to client inquiries and concerns. January 2019– November 2022