Maurine Maurine

CURRICULUM VITAE MAURINE NDINDI MWENDE Professional Summary Reliable and detail-oriented Virtual Assistant and Data Support Specialist with 4+ years of experience in administrative coordination, data entry, reporting, and customer support. Skilled in Microsoft Excel, Google Sheets, and online communication tools. Adept at managing schedules, preparing reports, maintaining databases, and supporting business operations remotely. Passionate about helping entrepreneurs and teams stay organized, productive, and data-driven. Core Competencies / Skills • • • • • • • • • • Virtual Assistance & Administrative Support Data Entry & Reporting (Excel, Google Sheets) Email & Calendar Management Customer Support (Email & Chat) Internet Research & Data Collection File & Document Organization Business Process Improvement Microsoft Office Suite (Word, Excel, PowerPoint) Communication & Time Management Remote Collaboration Tools (Zoom, Trello, Slack) Professional Experience Virtual Assistant / Data Support (Freelance) Mombasa, Kenya | Jan 2025 – Present • • • • Assisting small business owners and startups with daily admin tasks, scheduling, and report preparation. Creating and maintaining Excel and Google Sheets databases for tracking sales, inventory, and performance. Providing online customer support through email and live chat platforms. Managing documents, formatting reports, and ensuring accurate records. IT Business Analyst Hoza Investment K Limited – Mombasa, Kenya | Jan 2022 – Dec 2024 • Gathered and analyzed business data to recommend process improvements, achieving a 15% efficiency boost. • • • Created detailed reports and dashboards using Excel and Power BI for management decision-making. Assisted in ERP implementation, improving data accuracy and reducing manual tasks. Supported the admin team with documentation and data validation. Office Manager Hoza Investment K Limited – Mombasa, Kenya | Oct 2019 – Dec 2021 • • • • Managed administrative operations, staff coordination, and office scheduling. Prepared reports, tracked expenses, and handled vendor communications. Supported company executives with email, travel, and meeting arrangements. Maintained accurate data records and ensured policy compliance. Education Bachelor of Business Information Technology (BBIT) Jomo Kenyatta University of Agriculture and Technology (JKUAT) – Mombasa, Kenya Certifications Microsoft Certified: Data Analyst Associate (Power BI) – Ongoing Computer Certificate – Anmox Computer College (2016) Technical Tools Excel • Google Sheets • Power BI • MySQL • Trello • Zoom • Slack • Canva • Gmail • MS Office Suite Languages English – Native Swahili – Fluent Awards Best Employee of the Year – Hoza Investment K Limited (2021) Excellent Academic Achievement – JKUAT (2024) References Available upon request.