Maurine Belinda Dal

MAURINE BELINDA A. BELAMIDE Rainbow Drive, Cagayan de Oro City • Misamis Oriental, Philippines Phone No.: (- Email Address:- Team Leader Bplus Outsourcing Solu ons since August 2011 to January 2016 Professional Experience Online Companies: CUSTOMER SERVICE REPRESENTATIVE SPARKPAWS December 5, 2022 – January 13, 2025 They are a dog fashion brand (selling dog apparel, accessories, collars, harnesses, leashes). They design and manufacture all the products (therefore we are not a drop ship business). They sell mainly to US, Europe, Canada, and Australia. Orders are ful lled from China but they also carry inventory in the US during peak holiday season. They ship the products from China because this way they can ship to all countries at an economical rate, passing the savings to their customers. This also increases e ciency and lead me as we don't need to consider the me it takes to inbound our products to a local warehouse in a di erent country. Process Cancella on, Reshipment, Refund, and Order and details modi ca on. Handling SKILLS ACQUIRED: •Previous customer service experience with e-commerce companies •Fluent wri en English, able to communicate via emails/chat messages with uency •A en on to detail, making sure all customer requests are met. •Familiarity with Shopify, live chat, and email cket systems like Helpscout •Dog lover! • Can answer 13-15 ckets per hours. •Handling live Chat and emails at the same me. OUTBOUND SALES B2B - SPIRITS INDUSTRY July 28, 2023 – October 29, 2024 TIPXY An online pla orm that sells spirits and I will reach out to prospec ve dis lleries to sign up for our pla orm. Need to send an email and follow up with prospec ve clients. SKILLS ACQUIRED: •Data Entry •A en on to Details •Email Support •Data Entry •Research BOOKKEEPING -AR / AP SPECIALIST ZappySales March 20, 2020 – October 3, 2023 ti ti ti ft tf tt fi ti ti ti ti fi ti ti ti tt ti ti fl ff ti ti ff ti ffi ti tt ti fi ti ti ti ti tf ti ti Review all credits receivable and other items for accuracy and completeness; inputs same into nancial so ware according to company procedures. Compile and sort documents, such as credits and statement, to substan ate transac ons. Verify and post details of business transac ons into spreadsheets and other databases. Audit credits against suppor ng documenta on; research discrepancies. Review, balance, and interpret reports; make correc ons. Prepare informa on for use by accoun ng sta and management. Intensive data entry ac vity is required for this posi on. SKILLS ACQUIRED: •Data Entry •A en on to Details •Accuracy • fast Typing skills • Email Support ECOMMERCE CUSTOMER SERVICE Skullis c, LLC September 2, 2020 – March 17, 2023 Growing eCommerce company designing various fashion skull related accessories and clothing. Know how to treat the customers, email templates, and responses. A sa s ed and happy customer is what they aim for, even when things go wrong. SKILLS ACQUIRED: •Fluent English (Speaking & Wri ng) • General knowledge on so ware such as Gsuite • Need to be experienced at customer support • General knowledge on Shopify pla orm and Social media (Facebook) • Email Support • Tracking orders • CUSTOMER SERVICE MANAGER PetzPassion July 30, 2020 – August 11, 2022 Working as a Customer Support Manager for my brand PetzPassion (Pets Store) and reply to the customers via Email and will support via social Media Pla orms like Facebook and Instagram. Checking two mes per day our customer support Mail address. Modera on on Facebook and Instagram SKILLS ACQUIRED: •Social Media Manager • Good English speaking/wri ng skill are important to have happy Customers • Need to be experienced at customer support • Be a happy and posi ve person, who loves to communicate and never says no to customers CUSTOMER SERVICE & ADMIN ASSISTANT Import Na onal Inc. September 10, 2018 – November 9, 2018 Fluent with english virtual assistant to help answer phone calls, emails, social media inquires for our business. Help answers ques ons or take down informa on from callers to pass to the sales team. SKILLS ACQUIRED: Speak and write english • Email Support • Social Media Support • Handle outbound and inbound calls CUSTOMER SUPPORT AGENT TRG Company March 21, 2018 – August 28, 2018 Taking phone calls from customers and working on Zendesk Ticke ng Pla orm to also answer customer inquiries. All inquiries come from our retail websites that sell mostly consumer electronics but also products in other categories. SKILLS ACQUIRED: Speak and write english uently • Have a strong internet connec on since phone calls will be handled over VOIP • Experience or some knowledge with Consumer electronics. • Knowledge in Zendesk • Handle outbound and inbound calls • Email support • Data entry CARING CUSTOMER SUPPORT REPRESENTATIVE March 2014 – January 2016 Answered incoming calls and emails from customers inquiring about our products; processing claims at FedEx; order processing over the phone. SKILLS ACQUIRED: Skype (for so phone) • BigCommerce • PureChat • FedEx • Amazon • eBay • Authorize.net ti ti ft tf ti tf ti July 2014 – Feb 2015 ti fi ti ti fl ti ti tf tt ft ti ti ti ti CUSTOMER SERVICE REP – PHONE & EMAIL Fragrant Jewels Answered incoming calls and emails from customers inquiring about the products; inquiring about the status of their orders; processing their orders over the phone and pacifying irate customers about delays in shipment. Emails are replied via Zendesk. SKILLS ACQUIRED: Ring Central (for so phone) • Zendesk • Shopify • ShipSta on VIRTUAL ASSISTANT FOR WEBINARS AND ADMIN WORK Dec 2013 - May 2014 NCET-2 Assist in hos ng webinars, virtual assistance and web research. CUSTOMER SERVICE REPRESENTATIVE May 2011 – October 2013 AT&T Red Pocket Mobile Answered incoming calls from customers asking about our products and services; troubleshoo ng phones. VIRTUAL ASSISTANT November 2008 – September 2012 Signature Proper es, LLC Post ads to di erent real estate websites (ie Craigslist, Backpage, Sublet, RentInWashingtonDC, House.info, Oodle, Geebo). Generate annual report of tenants, applica ons received and payments. SKILLS ACQUIRED: Basic HTML • Microso O ce 2010 EBAY LISTER World of G SKILLS ACQUIRED: eBay • eBay Turbo Lister • Microso Excel 2010 August 2011 – November 2011 ONLINE CUSTOMER SERVICE REPRESENTATIVE August 2011 – December 2011 Idea’s Unlimited / Steven’s Realty Answered incoming calls from customers inquiring about the proper es for rent or for sale. Updated CRM for most recent proper es to lease. Made callbacks to missed customer calls. SKILLS ACQUIRED: CRM • Adobe Photoshop • Google Documents • Microso Excel 2010 VIRTUAL EXECUTIVE ASSISTANT TO THE CEO November 2008 – July 2009 New Edi on Interna onal Managed a team of Virtual Assistants (ie Ar cle Wr ers, Web Researchers and Project Managers). I also receive incoming calls from clients, set appointments and prepared his monthly report. SKILLS ACQUIRED: Social Bookmarking • Social Media Marke ng • WordPress • SEO • Google Calendar and Documents • Invoicing • Email Support • Email Marke ng • Adobe Photoshop • Data Mining • Web Research • Keyword Search • CRM Local Call Centers ePerformax, Washington Mutual TeleTech, United Airlines People Support, Earthlink Convergys, Sprint Concentrix, Linksys December 2007 – May 2008 February 2007 – September 2007 February 2006 – August 2006 September 2005 – December 2005 May 2005 – September 2005 Skills ti ti f ti ti f ti ti ti ffi ti f ft ti ti ti ff ti ti • WordPress • Quickbooks • EverNote • Google Calendar, Documents, Apps • Email Support • Chat Support • Email Marke ng • Social Media Marke ng • Social Bookmarking • Web Design • Adobe Photoshop• Keyword Research • Data Entry • Data Mining • Internet Research • Ads Pos ng • Transcribing • Basic Programming • Basic HTML • CCS • Microso O ce 2013 • SEO • Appointment Se ng • Call Support • Chat Support Tools Used • X-Lite • Ring Central • Skype • ViciDial • VCC (Five9) • ZoHo • Magento • MailChimp • Infusionso • Top Producer • LinkABee Cer ca ons Brainbech, Typing and Accuracy 56 words per minute Cer cate of Comple on: Washington Mutual Product Training United Airlines Product Training Earthlink Product Training f ti tti ti ti ffi ft ti ti fi fi ti ti Sprint Product Training American Culture and American Accent Linksys Product Training Communica on Skills Training Online Tests Taken (Score out of 5) US English Basic Skills – 4.10 – Top 20% - h ps://www.odesk.com/exams/English-Sentence-StructureExperts_- Windows XP – 3.50 – Top 30% - h ps://www.odesk.com/exams/Windows-XP-Experts_334652 O ce Skills – 3.60 - h ps://www.odesk.com/exams/O ce-Skills-Experts_334703 U.S. English Chicago Style Edi ng Skills Test (For Wri ng Professionals) – 3.40 h ps://www.odesk.com/exams/Edi ng-Skills-Experts_73769 English Spelling Test (U.S. Version) – 4.50 - h ps://www.odesk.com/exams/English-Spelling-U.S.-VersionProfessionals_- Call Center Skills Test – 3.60 - h ps://www.odesk.com/exams/Call-Center-Skills-Experts_- Help Desk Cer ca on – 2.90 - h ps://www.odesk.com/exams/Help-Desk-Experts_334738 Customer Service Test – 3.25 - h ps://www.odesk.com/exams/Customer-Service-Consultants_- Email E que e Cer ca on – 2.70 - h ps://www.odesk.com/exams/Email-E que e-Experts_73771 Telephone E que e Cer ca on – 2.60 - h ps://www.odesk.com/exams/Telephone-E que e-Experts_73774 Educa onal A ainment Xavier University – Ateneo de Cagayan June 2000 – March 2005 Graduate, Bachelor of Science in Development Communica on Major in Educa onal Communica on (Adver sing) ffi tt ti tt ti ti ti ffi tt ti tt tt tt ti tt tt ti tt tt ti ti ti fi ti ti fi ti ti tt fi tt ti ti tt ti tt ti ti ti tt Lourdes College High School June 1996 – March 2000 Graduate, High School Best in English for 3 consecu ve years (2nd to 4th year)