Mauricio Murillo

Mauricio Murillo Experience life without boundaries Mauricio “Moe” Murillo- For 2019! Objective: My objective is to live a full and healthy life: to seek out opportunities that take me to new places and new experiences while enjoying the company of new and old friends alike and never stop learning. EXPERIENCE: July 2019- Present La Paz, Bolivia - Sales Engineer and Leading Conversational Analyst as a remote resource. October 2018- June 2019 Medellin, Colombia - Conversational Analyst utilizing tools such as Drift, Hubspot, and Intercom for multiple accounts. May 2018- September 2018 - Performed Business Development Rep. duties with live chat for accounts such as Drift, Ring central, and Ipswitch. Medellin City Bike Tour Guide, February 2018- June 2019 -Safely guiding travelers through the urban Jungle, basking in the eternal spring and cycling up the hills for the view! 23 de mayo de 2018 “History & Culture in a few Hours” Despite realizing how out of shape I am, I was enlightened with the Paisa history and culture on this tour. Moe was very knowledgeable, spoke fluent English and Spanish, and was very patient staying with me when I fell behind from the pack going up some steep hills. Gravity Guides and Office manager January 2016-January 2018 ● La Paz, Bolivia @ Gravity Bolivia ● Oversaw daily trips on the World’s Most Dangerous Road. ● Guided regularly down the road. ● Promoted all Gravity excursions. ● Hired and oversaw the training of all new staff and guides. ● Maintained a high standard for customer service. ● Found new ways to measure our client engagement. Mountain Bike Group Leader November 2013- December 2015 La Paz, Bolivia @ Gravity Assisted Mountain Biking ● Lead periodic multi day and daily mountain bike trips. ● Coach novice to expert riders throughout the day ● Since November 2013, I relocated to South America to pursue a career in Adventure Tourism. City Bike Tour Guide April 2012- November 2013 Boston, MA @ Urban Adventours • Guide daily groups through historic Boston, sharing history with a blend of humor and little-known facts that make Boston an American City like no other • Maintain safety as a priority. . @Tripadvisor - “Best way to see Boston” Published 11 November 2013 “…our tour guide Mo knew how to set the right pace as well as keep us safe when we were riding on city streets.” My time with Target was very rewarding as it drilled into to me the importance of teamwork and client services. For all the negative that can be said about the retail business, it was a truly positive experience for me in my formative years and ultimately, it’s the work ethic and values I developed there that I use every day as a leader. Presentation Team Member June 2010- August 2013 Dorchester, MA @ TARGET • Duties are to lead the entertainment department. • Provide Target brand guest service. • Provide additional leadership for the electronics team • Maintain a clean and safe work environment. Target Sales floor Team Member July 2009- June 2010 Framingham, MA @ TARGET • • • Duties include helping guests have a pleasant shopping experience. Maintain a clean and safe work environment. Accomplish daily tasks in a fast and efficient manner. Store Clerk January 2009-June 2009 Natick, MA @ Honey Farms • • • Cashier Maintain a clean and safe work environment. Stock the store in a fast and efficient manner. I took time off between the end of August 2008 and January 2009. I decided to see the country on a road trip that looped us from Boston, west towards Pennsylvania then south through California, driving east, through Texas, and then back to Boston driving north through DC. Three friends and I did this while part of an indie rock band, playing shows everywhere we stayed. Easily one of the best experiences in my life and what sparked my thirst for travel. One of my favorite experiences during the trip was being in New Orleans the week of Halloween which subsequently led into Barack Obama’s presidential win the week after. So much fun! I returned home just before Thanksgiving and spent the holidays with my family while I looked for employment. Luthier Waltham, MA @ Johnson String Instrument • • • Maintain a clean and safe work environment. Skillfully repair and maintain rental level musical instruments. Accomplish repairs in a fast and efficient manner. Luthier February 2005- July 2005 Brighton, MA @ First Act • • • Design and construct custom electric guitars. Skillfully repair electric guitars. Maintain a clean and safe working environment. Languages English - Fluent Spanish - Fluent Brazilian Portuguese - Learning/ basic Education Drift Insider Certification November 14,2019-November 14, 2020 Manu Survival July 6th-24th 2015 Rope Rescue and First Aid from July 6th to the 24th of July 2015 La Paz, La Paz Bolivia • With the support of Gravity, I attended and participated the approved course for rescue and emergency response. Unidad Operativa de Bomberos ¨Antofagasta¨ Certificado de Rescate Básico en Altura La paz, Mayo 2014 La Paz, La Paz Bolivia • Asistí y participe en un curso de rescate en Altura. Certificado de Soporte Vital Básico La Paz, Mayo 2014 La Paz, La Paz Bolivia • Asistí y participé en un curso de Soporte Vital Básico. Certificado de Rescate Básico en La Paz, Diciembre 2016 La Paz, La Paz Bolivia • Asistí y participé en un curso de Rescate básico. EMS Academy, Woburn, MA January 04- 22, 2010 • • • I attended and passed this accelerated EMT -B training course. I have since taken and passed the required practical and written exam. Certified EMT-Basic- Roberto-Venn School of Lutherie, Phoenix, AZ August 2004- February 2005 • • I attended and passed this course. In my time at this school, I designed and constructed two guitars. Joseph P. Keefe Technical High School Framingham, MA September 2000- Spring 2004 • • I graduated in 2004 as an honor student. My shop focus was residential carpentry. Interests I have always been artistically inclined. I am a musician and have played in groups since I was 14. Expressing myself through music was something that was strongly encouraged and supported by my local Boys and Girls Club. It had led me to some great friends and a few indie touring opportunities that helped me see more of the United States and sparked my passion for travel! In addition, Cycling has always been a passion of mine, one which I’ve successfully turned into my living in adventure tourism! Personal and Professional References: Available upon request.