Mauricio Jose Castro Sotelo

 CURRICULUM VITAE Objective Willing to work efficiently at any function Is entrusted, along with teamwork and preserving the ethics and morals. Personal Data FIRST NAME: Mauricio José LAST NAME: Castro Sotelo DATE OF BIRTH: April 13th, 1965 ADDRESS: Col. Unidad de Propósito Calle Principal C-582 Managua, Nicaragua Mobile phone: - U.S Magic Jack #:- Email address:- PROFECIONAL EXPERIENCE -) WALMART SUPERMARKET IN U.S.A (WAREHOUSE SUPERVISOR. In charge of inventory in the warehouse. /Receive and record new stock as it comes in. / Interview and hire employees. / Making sure every item on stock gets to its destination on time, and that there are no shortages on shelves. -) AT&TCALL CENTER LA, CA EEUU. (RECRUTING SUPERVISOR) Responsible in interviewing and assessing new staff. / Providing excellent customer service, and giving a professional sales technic for landline phones. -) Responsible of a security company in Managua Nicaragua: Responsible of providing in door security to different facilities in Nicaragua. Supervising and hiring new Security guards. -) LAW OFFICE OF AARON BENAVIDES. (MANAGUA, NICARAGUA) Responsible of doing documents translation from English to Spanish, and also doing deposits to the bank. -) SITEL NICARAGUA CALL CENTER (CUSTOMER SERVICE) In charge of checking account balance. /Troubleshooting steps. / Doing upgrade. /Adding money to customers account. / Escalations. /And making sure that our customers don´t call twice for the same issue. -) PRO-CALL CALL CENTER (SALES IN WEBPAGES & CAMPAIGN SUPERVISOR.) Providing excellent customer service. Outbound calling to people with small business ‘and offering our customer the opportunity in having their business in the first pages of Google, so that they can have more traffic in their business. -) STREAM GLOBAL SERVICES NICARAGUA. (CUSTOMER SERVICE AND SALES FOR U.S CELULAR.) In charge of checking account balance. /Troubleshooting steps. / Doing upgrade. /Adding money to customers account. / Escalations. /And making sure that our customers don´t call twice for the same issue. -) NESTRIX BUILDING MANAGUA CALL CENTER. (SALES FOR GEEKS ON SITE.) Inbound sales for computer repair. /Setting on site appointment for technicians to visit people´s home for repair. / And connecting with customer’s computer ‘through Team Viewer. Also did Customer service with EnTouch wireless.) In charge of checking account balance. /Troubleshooting steps. / Doing upgrade. /Adding money to customers account. / Escalations. /And making sure that customer´s issues are solved, and that our customers don´t call twice for the same issue. -) Work from home’ working with Real Estate agents & with Real Estate investors. Doing FSBO. / Expire listing. /Generating Lead. / And Cash offer for homes´as is. OTHER COURSES UPDATES AND SEMINARS: 100% BILINGUAL: English & Spanish (Trade tech college in Los Angeles California) Computing & business administration.