Mauricio De Ocampo Jr

I am an experienced Customer Service Representative with over 5 years of proven expertise in the BPO industry. Throughout my career, I have worked with diverse accounts that helped me develop strong communication, problem-solving, and client management skills.

In my role handling a telecommunications account, I became highly skilled in reading and explaining customer bills, assisting with product sales, preventing service cancellations, and pitching new services to meet customer needs. I was consistently able to retain clients by listening actively, providing clear solutions, and offering alternatives that added value to their service.

I also gained valuable experience in marketing research, where I conducted surveys, gathered feedback, and provided insights that helped improve customer experience and business strategies. In addition, I managed hotel reservations as a property manager, ensuring smooth booking processes, assisting guests with inquiries, and delivering professional support to guarantee customer satisfaction. This role sharpened my ability to multitask, stay organized, and resolve concerns quickly while maintaining a positive guest experience.

Across all these roles, I have handled customer interactions through multiple channels, including voice, email, and chat. My expertise covers customer support, client retention, upselling services, administrative support, and conflict resolution. I understand the importance of balancing professionalism and empathy, and I always aim to provide exceptional service that leaves a lasting impression.

Now, I am transitioning into freelancing to grow my career and use my skills to help businesses worldwide. I offer services in customer support, virtual assistance, administrative tasks, data entry, and client relations. My background enables me to adapt quickly to different industries and tools, ensuring that I can provide reliable and high-quality support.

As a freelancer, my goal is to deliver excellent results while building strong working relationships with my clients. I bring dedication, attention to detail, and a solutions-oriented mindset to every project I take on. Whether you need someone to manage customer communications, handle reservations, conduct research, or provide back-office support, I am confident in my ability to contribute to your success.

I look forward to helping businesses create meaningful customer experiences while growing in a flexible and fulfilling freelance career.