Mauricio David Rivela

Mauricio David Rivela Luis Maria Campos 2173, Don Torcuato, Buenos Aires 1611 | - - SKILLS & ABILITIES SAP, IVR and Web Tester with 2 years’ experience. Previously worked as SAP HCM Consultant with Implementation and Maintenance experience. Strong focus in user/customer support, problem solving, escalations. Knowledge of Success Factors Maintenance. My technical skills include: Operating systems: WINDOWS 10, Windows 7, SAP ERP HCM. Automation Tools: Cyara, Tosca Test cases Design & execution with ALM and QTest Testing documentation design Ms. Excel Advanced Success Factor: Employee Central – JAM English: Advanced Spanish: Native Portuguese: Basic Scrum & Agile Methodologies Kanban, EXPERIENCE QA Engineer — Cognizant[12/2021] — [07/2024] IVR and Web Testing Reviewing test procedures and developing test scripts according to Clients´ request and needs. Executed test cases under varying circumstances (manual or automated). Evaluating and Document test results on HP Alm and QTest. Detect, log, report program bugs and glitches to raise JIRA Bugs including Failed Tests details. Conduct post-release/ post-implementation testing Documents and evaluates test results. Track defects and helps troubleshoot errors. Work with cross-functional teams to ensure quality throughout the software development lifecycle SAP FI QA Evaluating product code according to specifications. Reviewed and analyze system specifications. Creating logs to document testing phases and defects. Collaborate with QA Engineers to develop effective strategies and test plans. Execute test cases and analyze results. Evaluate product code according to specifications Create logs to document testing phases and defects. Report bugs and errors to development teams. Work with cross-functional teams to ensure quality throughout the software development lifecycle. HandBook creation and KT for new Hires for assigned account of the Automotive Industry. Success Factors Consultant — SeidorJanuary 2021 — April 2021 Functional Maintenance and Ticket Support for the Employee Central and JAM module. | Incident management, through internal and customer ticket systems. | Implementation Support SAP HCM PY Sub-Module for AR & UY Delivery App Project. SAP HCM Consultant — IBMJanuary 2020 — August 2020 Functional Consultant assigned in the Evolutionary and Corrective support for the HCM Sub Modules such as: Personnel Management, Organization Management, Payroll Management, Positive Time Management, Personnel Hiring. Additionally, the support provided included the Development, Quality Test and Production environments along with the corresponding documentation. SAP Help Desk Support — IBMJanuary 2019 — December 2019 Phone first level support analyst for the employees of the different YPF companies. The tasks consisted of assisting the employees in their daily tasks mainly encompassing Material Management activities such as New Contracts uplifts, Shopping Basket, Orders, Entry and Material movements, and PM, FI, CO, SD Modules. HR Ssr. Analyst — IBMJanuary 2017 — December 2018 Backoffice recruiting tasks interacting with managers and Talent Providers. Daily update of candidate data for internal and external demand. HR Analyst — IBMJanuary 2015 — January 2017 Supply and demand control of internal and within the client positions. HR tools update in order to reflect roles´ demand properly. Daily interaction with resource providers. Control and update of employee profiles to reflect usage. Accounting Analyst — IBMFebruary 2013 — January 2015 Daily Inventory data update and control. Manual product movement book (Purchases; Deliveries; Exchanges) Daily Inquiries resolution and, if necessary, escalate them to 2nd level support team. Monthly balance and eventual reconciliation against Client´s balance. Helpdesk SME — IBMNovember 2011 — January 2013 Manage old pending requests. Contact resolver team and get Incidents resolved as soon as possible. Write down and keep updated internal process and project´s procedures. (Team Room-CKM). Update internal database putting down the tasks each team member has already done during the week. Weekly SLA´s review through phone conference with Customer´s counterpart. Dispatcher — IBMAugust 2011 — November 2011 Analyze incoming e-mails and forward them to team members according to complexity and volume. Keep and updated record of different Jobs and duties that have income into the team through e-mail or from web. Weekly update the Database with the record of tasks performed by each agent. . Help Desk Analyst — IBMNovember 2008 — November 2011 Support of users from LATAM, Brazil and Europe in incidents / requirements through phone calls, email and web. Pick up end user´s calls/ e-mails, process them according to Impact, Severity and urgency and transfer to proper resolver team. CERTIFICATIONS EDUCATION Instituto Marcelo Torcuato de Alvear — Economics Bachelor2000 — 2002 High School formation basically oriented to Administration and Enconomics. ACHIEVEMENTS Awarded / Appreciation For HealthCare project I was assigned to Welcome and guide the New hires through the Onboarding process following pre-set steps and requiments to request proper Clients access IDs and KT training. For Automotive project I was responsible making SAP FI Handbook and KT training for new users.