Mauricio Alejandro Lechuga Perea

Mauricio Lechuga Cel. - / @-Summary Bilingual, versatile, organized and independent worker with good time management skills, with extensive experience in customer service. Excellent in developing relationships, providing exceptional individualized service and excelente communication skills. Schooling • High School Degree : Tecnológico De Monterrey Campus Puebla 2013 • High School Degree : Instituto Oriente 2014 • Truncated Career in Automotive Engineer : Centro de estudios universitarios Rudolph Diesel • Truncated Career in Bussiness Administration Benemerita Universdad Autonoma de Puebla 2016 Professional Experience Customer Service. Teleperformance (Kohls English Call Center) - C.Judicial, Puebla 1. Answered In English and Spanish To an average of 60 calls a day solving customer questions, solved problems and offering new product information. 2. I described the product for customers and adequately explained the information and use of the merchandise. 3. I attended politely to the customers in person and on the phone. 4. I recommended, selected and helped to locate and obtain products from which there were no stocks according to the needs of the customers. 5. I answered the product questions with an updated knowledge of sales and promotions in stores. 6. I communicated effectively and helped the administrative teams, market techniques and sales on a daily basis. 7. Developed a reputation as an effective service provider with high levels of accuracy. 8. Guaranteed the client's superior experience by solving the client's problems, showing empathy and solving the problems on the site. 9. Managed a wide variety of customer service and administrative tasks in order to solve customer problems quickly and effectively. 10. I provided constant customer service, including advice on fashion. 11. I directed the calls to the appropriate people and departments. 12. Derived the unresolved claims of customers to the appropriate departments for a more thorough investigation. Maintenance Generalist Cars / Light trucks Downtime Maintenance Supervisor. Element Fleet Management (USA TEAM) – Mexico City February 2019 – February 2020 1. Bilingual (Spanish / English) costumer service for drivers and shops. 2. Seek to continuously improve the client experience, and consistently deliver strong results. 3. Answer and respond to incoming calls from drivers to resolve inquiries concerning non-technical vehicle needs. 4. Answer and respond to incoming calls from shops to resolve inquiries concerning repairs and maintenance on vehicles. 5. Answer and respond to incoming calls from shops to authorize the correspondent and correct repairs. 6. Assist drivers in locating appropriate repair facility. 7. Assist drivers with Emergency Roadside situations, redirecting to the appropriate roadside provider 8. Administer client fleet policy in an efficient and professional manner. 9. Effectively problem-solve to identify and resolve customer issues or inquiries. 10. Maintain up-to-date status of individual client/driver information. Note specific problem area and trends, review status with appropriate personnel and make recommendation concerning new and/or corrective action. 11. Stay abreast of the status of client fleet policy and company relations as well as automotive industry news in order to problem-solve and consult with the driver. 12. Managed the downtime follow up of each costumer vehicle closely when going into shop for repairs. 13. Managed the lapse between each prevent maintenance service required based on each vehicle millage follow up International Human Resources Services Delivery Supervisor / Project Manager / Neeyamo Enterprise Solutions – Puebla February 2020 – Today 1. Regular monitoring of employee human resources inquiries and closure within the desired timeframe under the defined SLA Agreement 2. Responsible for timely escalation of anomalies for further action 3. HR processes in scope 4. Ensuring process compliance 5. Adhere to published and modified process guidelines from time to time 6. Follow the quality processes thoroughly – checklists, standards, etc. 7. Resolution of inquiries about calls, emails and tickets 8. Maintain reports of consultations received and raised internally 9. Ensuring compliance with data security 10. Translator between teams from Latin American countries and India 11. Payroll processing and review for LATAM countries. 12. Hire, Rehire, Dismissal and Modification of Employees on different Human Resources platforms 13. Benefits Management, Vacations and Employee Assistance 14. Generation of legal documents for employees, such as Payroll Proof, Proof of Work, etc. 15. Translation of various documents and manuals, emails and various platforms. 16. Real-time translation of call and video calls between LATAM countries and India. Skills 1. Influential negotiator 2. Team Leadership 3. Microsoft Office Domain 4. Excellent communicative skills 5. Excellent leadership skills 6. Experience in cash handling 7. Agile in Data entry 8. Positive 9. Sociable 10. Bilingual 11. Domain of Call center operations 12. Compliance with customer service procedures 13. Operation of the point of sale terminal 14. Fast Learning Person 15. Organized person capable of doing several tasks simultaneously 16. Good Teamwork 17. Take it easy and calms on hard situations 18. Service attitude 19. Project Manager