Mauricesha Jones

Mauricesha Y. Jones 738 northern rd, south Daytona fl 32119 Phone:- Email:-Summary Professional individual with two and a half years of experience as a sales and Customer Service Rep. Very motivated to maintain customer satisfaction and contribute to company’s success. Reliable, organized and able to work without supervision. Proficient in Microsoft Office Suite and typing speed of 35-40 words per minute. I have 4 years of recruiting experience working from my home office. Skills Billing,Customer service,Sales,​Information Technology,Internet,Microsoft,Microsoft Access,Microsoft Office,Microsoft PowerPoint,Social Media Employment History ​ Customer Service Agent 01/2015-04/2017 Global Response • Took and entered orders, canceled accounts or obtained details of complaints & ​website moderation • Resolved customers service or billing complaints by performing activities such as exchanging • Accurately kept records of customer interactions or transactions, recording details of inquiries, Customer Service/Sales Agent 05/2017-09/2019 Comcast • Responsible for promoting and selling C ​ omcast​ products and services to both new and existing customers while engaging with them in a retail store location. • Answered customer’s questions and provided information on procedures or policies. Customer Service Agent 06/2017 – 10/2019 Teleperformance • Conferred with customers by telephone or in person to provide information about products or services. • Took and entered orders, canceled accounts or obtained details of complaints. • Checked to ensure that appropriate changes were made to resolve customer’s concerns. • Accurately kept records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken. • Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills. • Education Florida Career College, Pembroke Pines, FL (Feb.2016 -May 2017) A diploma in Computer Network Technician Brookshire International Academy, Pembroke Pines, FL (Feb.2016-May 2017) High School Diploma Reference Maria Booke- - Tieasha Coller- -