Mauricefel Torres

MAURICEFEL TORRES GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT ME AT 218 San Nicolas St. Fatima 1, San Jose Del Monte City, Bulacan 3023-- kingmaui_26 SKILLS SUMMARY Customer Service Chat/E-mail Support I am excellent in providing customer service over the phone, live chat and e-mail. I am proficient in Microsoft Office Tools (Word, Excel, and Powerpoint) which can help in data entry tasks. I am knowledgeable in PDF conversion, calendar & schedule management, and website research with familiarity with social media management. I am very dedicated, and I follow instructions diligently, give everything, and pays attention to work. WORK EXPERIENCE General Virtual Assistant for Real Estate Expert Owl | May 2021 - present Answer Inbound/Outbound calls & SMS/Chat Handling objections through phone on prospect leads Managing Calendars and Appointments Weekly Meeting or Review Customer Service Associate Basic Social Media Management Canva Usage Convergys/Concentrix | Aug. 2011 - May 2021 Assist customers in placing orders over the phone and via Live Chat Service Recovery and Order Tracking Providing information on billing transaction Process payments and disputes Filing complaints and providing resolutions through e-mail Manufacturing Specialist Numonyx Philippines | Sept. 2008 - Sept. 2010 Machine operation Internal Visual Inspection EDUCATIONAL HISTORY Bulacan State University Undergraduate | June 2003 - March 2007 Bachelor of Science in Computer Engineering