Maurice Sawyers
321 Market Street Apt 1
Trenton, NJ, 08611
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CAREER OBJECTIVE
Detail-oriented professional with 11.5+ years of experience and a proven knowledge of operating policies &
procedures, records management, and customer service.
EXPERIENCE
NJM Insurance Group
Trenton, NJ
Premium Audit Reviewer
Nov 2019 - Present
• Review incoming audits performed by audit vendors for compliance with auditing standards and NJM
underwriting guidelines
• Oversee audit disputes and work with brokers and policyholders to note sources of discrepancy and validity
of dispute claims
• Perform audits of policyholder records, allocating chargeable premium amounts from payroll journals and
other payroll records, verification via governmental filings
Canon Solutions America
Burlington, NJ
National Contracts Representative
Jan 2018 - Oct 2019
• Improved accounts (GlaxoSmithKline & MYLAN) generating almost 0% billing or profitability to almost
100% profitability
• Prepared, as well as disseminated information to appropriate employees regarding contract status,
facilitated customer teleconferences
• Provided contract summaries to ensure contract execution is in accordance with company policy
• Innovated new processes being implemented to improve customer satisfaction in addition to revenue being
generated for the company
• Led the GSD (Global Services Division) of the contracts team in number of customer contracts created and
activated.
Canon Solutions America
Burlington, NJ
Data Management Administrator
Oct 2012 - Dec 2017
• Ensured continued maintenance & accuracy of Canon Solutions America's global customer information &
contract databases
• Communicated with both internal & external partners to bring timely resolution to billing issues
• Operated company ticketing system to manage & process actions taken
• Handled daily estimate of around 75 - 100 customer (internal as well as external) emails, phone calls or
faxes
New Jersey Lawyers' Fund for Client Protection
Trenton, NJ
Billing Representative
Apr 2012 - Oct 2012
• Received average of 120 calls/internet inquiries daily for State of New Jersey Judiciary CAMS (Central
Attorney Management System) database (which entailed confidential information on over 90,000 lawyers)
• Reconstructed accounting records from clients' checks or cash receipts
• Investigated as well as resolved lawyer inquiries or complaints in a timely manner via telephone or e-mail
• Evaluated accounts for payment compliance, contacted customers if necessary
TRAC Intermodal
Princeton, NJ
Data Reconciliation Specialist
Aug 2011 - Jan 2012
• Verified EDI transaction volumes by location, event type, steamship line while resolving data issues with
PoolStat management system
• Configured Poolstat management system to more efficiently resolve EDI issues
• Ensured chassis database data integrity through preventative maintenance
• Responsible for accuracy and location (from leaving to returning) of thousands of chassis' leased out to
customers
321 Market Street Apt 1
Trenton, NJ, 08611
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NTC Telephone Answering Service
Trenton, NJ
Customer Service Representative
Jul 2008 - Mar 2011
• Identified chronic customer issues by maintaining customer complaint log
• Managed high call volume each shift (120+ calls a day)
• Consulted with customers to determine best methods to resolve service or billing issues
• Assisted and worked with customers from many different industries (Medical, Legal, Financial, Utility)
EDUCATION
THOMAS EDISON STATE UNIVERSITY
Associate in Applied Science (A.A.S.) Applied Computer Studies (Dec 2015)
ADDITIONAL SKILLS
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Microsoft Office Suite
Web Development (HTML5 In training)
Registered Notary Public (In the state of New Jersey)
Contract Negotiations
Attention to Detail
321 Market Street Apt 1
Trenton, NJ, 08611
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Trenton, NJ
