Maureen Wanja

CONTACT MAUREEN WANJA EXECUTIVE VIRTUAL ASSISTANT -- PROFESSIONAL SUMMARY Nairobi, Kenya I am Maureen Wanja, a dedicated and dynamic Executive Administrative Assistant with a strong foundation in Business Management. EDUCATION THE UNIVERSITY OF NAIROBI Bachelor of Arts Education KENYATTA UNIVERSITY Diploma in Primary Teacher Education COURSERA Human Resource Analytics SKILLS With hands-on experience in both administrative support and client relations, I excel at helping businesses enhance operations and boost efficiency. I possess a proven track record of handling multiple tasks while delivering high-quality support, ensuring seamless workflow in demanding environments. Passionate about organization and productivity, I thrive on assisting executives and entrepreneurs in staying focused, organized, and successful. WORK EXPERIENCE LinkedIn Direct Client JAN 2024- DEC 2024 VIRTUAL ASSISTANT Project Management Virtual Assistant Public Relations Teamwork Time Management Leadership Effective Communication Critical Thinking Strategic Thinking Sales & Marketing Customer Service Social Media Management Travel Coordination Writing & editing Research and Data entry Power Point Presentation Google Workspace LANGUAGES English (Fluent) Swahili (Fluent) Coordinate executive calendars and schedule meetings, reducing missed appointments by 20% and increasing overall time efficiency by 25%. Organize and filter inboxes, respond to inquiries, and prioritize messages, resulting in a 40% faster response time and improved client satisfaction. Create and schedule posts across multiple platforms, boosting audience engagement by 35% within two months through consistent and high-quality content. Jan 2023- Dec 2023 Twiga Foods Limied CUSTOMER SERVICE REPRESENTATIVE Reduced order processing time by 12% by implementing a new order verification system, minimizing manual checks, and streamlining communication with warehouses. Improved order accuracy by 98% by actively verifying substitutions with customers before finalizing orders, leading to a significant reduction in order cancellations and customer dissatisfaction. JUJA St. PETER’S SCHOOL TEACHING SPECIALIST Jan 2022-Dec 2022 Planned and delivered engaging lessons in accordance with the curriculum. Adapted teaching methods and materials to meet the diverse needs of students. Assessed student progress and provided constructive feedback. Collaborated with colleagues to develop educational strategies and initiatives.