Maureen Wambui

Maureen Wambui Born 21st of May 1996 •-• - INTRO Resourceful and tech-savvy Virtual Assistant with a strong background in supporting remote teams and online businesses. Successfully managed calendars, inboxes, Zoom webinars, and day-to-day admin tasks while working with Javvy Coffee, a fast-growing eCommerce brand. Experienced in handling over 100+ emails weekly, coordinating 15–20 meetings, and supporting 50+ client sessions per month. Proficient in Google Workspace (Docs, Sheets), customer support tools, and workflow systems. Known for staying ahead of deadlines, maintaining organized systems, and delivering prompt, reliable support that helps founders and teams focus on growth. Committed to professionalism, efficiency, and creating smooth client experiences. WORK EXPERIENCE Executive Virtual Assistant - Work From Home MK Media Co (JAVY COFFEE) USA • Feb 2021 – May 2025 1.Oversaw daily backend operations supporting a remote team of 10+, including calendar management, project deadlines, and task follow-ups. 2.Managed multiple email inboxes, responding to and organizing over 100+ customer and internal emails weekly using pre-approved templates. 3.Scheduled and coordinated 15–20 meetings per week, maintaining an accurate and dynamic Google Calendar for executives and team members. 4.Set up and hosted weekly Zoom meetings and monthly webinars, ensuring smooth tech execution and timely post-call follow-ups. 5.Sent automated reminders and tracked attendance for 50+ client sessions monthly to ensure maximum participation. 5.Handled billing and payment processing for 100+ monthly transactions, including invoicing, follow-ups, and payment confirmation. 6.Maintained Google Docs and Spreadsheets for SOPs, weekly reports, task tracking, customer feedback logs, and inventory sheets. 7.Completed routine daily/weekly tasks including CRM updates, digital filing, and vendor communication to ensure operational continuity. 8.Provided Tier 1 help desk support, resolving 80% of inquiries directly and escalating complex issues to the appropriate departments. 9.Managed event registration for internal campaigns and partnerships—processed 100+ bulk signups and ensured timely follow-up via email. 10.Collected and summarized team feedback to resolve service issues and streamline customer support processes. 11.Built and maintained internal resources including FAQs, canned responses, and workflow templates to improve team efficiency and client communication. EXECUTIVE ASSISTANT SAFARICOM-Kenya • Feb 2017 – Dec 2019 1.Managed executive calendars, scheduled meetings, and coordinated appointments to ensure optimal time management and productivity. 2.Handled email correspondence, drafted professional communication, and maintained organized inboxes for efficient follow-up. 3.Prepared agendas, recorded meeting minutes, and followed up on action items to support effective decision-making. 4.Coordinated domestic and international travel logistics including flights, accommodations, transportation, and detailed itineraries. 5.Provided comprehensive administrative support including document preparation, office supply management, and database maintenance. 6.Tracked ongoing projects and tasks using digital tools to ensure timely completion and alignment with business priorities. 7.Drafted and edited reports, presentations, and internal documents while managing confidential files and company records. 8.Acted as a gatekeeper by filtering communication, prioritizing requests, and protecting the executive’s time and focus. 9.Planned and executed company events, off-site meetings, and team gatherings—managing vendors, venues, and schedules. 10.Maintained strict confidentiality when handling sensitive information, executive decisions, and internal communications. EDUCATION Diploma in Business Management Kenya Institute of Management • Jan 2010 – Jan 2015 Diploma in Business Management Certificate in computer studies Magan Computer College • Jan 2010 – Jan 2010 Certificate in Computer Studies SKILLS Calendar management Document and archive management Office supplies management Meeting preparation Email correspondence Spreadsheet preparation and editing (Microsoft Excel) Office tools (MS office, open office, etc.) Digital content development and editing (social media, blogs, etc.) Office administration, management Office tools: Word, Excel, Outlook Data collection Presentation preparation and editing (Microsoft PowerPoint) Office administration, management Office tools: Word, Excel, Outlook CERTIFICATES LANGUAGES English Spoken: Fluent • Written: Fluent Swahili Spoken: Fluent • Written: Fluent ASSOCIATIONS HOBBIES Reading Swimming Cooking LINKS REFERENCES Data collection Office tools: Word, Excel, Outlook Data collection Office tools: Word, Excel, Outlook