MAUREEN MWENDE MUTAVA
Postal Address: P.O Box- Nairobi | Telephone: +254 -
Email:-LinkedIn Profile: https://www.linkedin.com/in/maureen-mutava-/
Personal Profile
I am a human resource professional with a keen interest in people, communication & service for the smooth running and
cooperation within the organization. I have over 7 years working experience in diverse roles and have exposure in
different industries: Telecommunication, Aviation & FMCG. My key focus currently is to grow my career in the HR space.
Areas of Expertise
HR budgeting | Payroll | Communication | Onboarding and Off Boarding | Employee Welfare |HR Record Management
| HR Policies Development | HR Administration | HRIS | Recruitment
PROFESSIONAL EXPERIENCE
People Business Partner – Kenya ,Tech and Global Business Units Kyosk Digital
Services | July 2024 – To Date
Kyosk is an information technology company that leverages technology to connect FMCG manufactures to small scaleretailers while actively involved in the purchase and resale of these products.
Key Duties & Responsibilities
•
Recruitment & Talent Acquisition: Manage end-to-end hiring processes for key technical and global roles, from
job posting and candidate screening to offers and onboarding. Promote inclusive hiring practices to support
workforce diversity.
•
Employee Relations & Separation: Lead on all disciplinary, performance related and employee exit matters,
ensuring fairness, legal compliance and alignment with company values. Guide managers through terminations,
resignations and offboarding while minimizing risk and ensuring a positive employee experience.
•
Culture and Capability Building : Collaborate with leadership to integrate equitable practices into daily
operations and cultivate a culture that values diversity and drives high performance.
•
Learning & Development: Design and implement targeted learning programs and facilitate career growth
pathways, including the launch of a structured career ladder for technical teams.
•
Performance Management: Promote a performance culture through monthly check-in clinics and coaching
managers on effective goal setting, feedback, and development plans.
•
Payroll & HR Operations: Manage the full payroll cycle, including input validation, approvals, and reporting,
ensuring accuracy, confidentiality, and alignment with organizational timelines.
•
HR Reporting & Analytics: Provide timely HR data, insights, and trend analysis to support leadership decisionmaking and people planning.
•
Engagement & Culture: Collaborate on the delivery of employee engagement initiatives, including wellness
programs, surveys, and feedback sessions, while partnering with leadership to act on findings.
•
Policy Formulation & Compliance: Lead the development and implementation of HR policies aligned with local
labor laws and global standards, ensuring relevance, clarity and consistency across the business. Regularly
review and update policies to reflect evolving organizational needs and regulatory changes.
ACHIEVEMENTS
•
Led the integration of inclusive hiring practices by introducing structured interview guides and diverse
hiring panels, resulting in increase in hires from underrepresented groups within the Tech unit over one
year.
•
Partnered closely with Top Management to address feedback from the Employee Engagement Survey and
focus group discussions, leading to the successful implementation of 85% of action items. This
demonstrated a strong commitment to employee voice and drove meaningful improvements in
engagement and morale.
•
Launched a career ladder framework for the Tech team; Kyosk's backbone creating structured growth
paths and increasing clarity around roles and expectations which significantly reduced employee turnover.
•
Led a comprehensive skills audit followed by a Succession Planning Initiative, which not only motivated
employees but also strengthened internal talent pipelines for key roles.
Human Resource Administrator – Shared Services Kyosk Digital
Services | Jan 2021 – June 2024
Key Duties & Responsibilities
•
Compensation & Benefits Administration: Compile payroll details every month and the changes thereof and
liaise with the HR Manager and Finance office. Provide day-to-day administration of staff medical benefits,
leave management, HELB and any other staff deductions.
•
Contracts Administration: Responsible for end-to-end management of all staff contracts including drafting
and administering contracts, offer letters and any others around performance; non-renewals, probation
extension and also transfer and promotion letters to staff.
•
Staff engagement: Responsible for coordination of staff wellness initiatives and
other staff engagement initiatives e.g., staff recognition award, staff retreats, teambuilding and meetings,
wellness activities, HR initiatives.
•
•
Records /HRIS: Maintain up to date employee records in both electronic and hard copy files and ensure the
files are complete and all required documentation is maintained in a confidential and secure manner; conduct
periodic internal audit/spot checks to ensure compliance.
Recruitment and New Hires Orientation/Onboarding: Assist the Recruitment Team in the
recruitment process including review of job descriptions, advertisements, screening of applications, interview
and selection process, reference checks and contracting on assigned positions. Manage onboarding sessions
and administration of all the necessary work tools by practices. Assist in drafting staff correspondence e.g.
bank letters, visa letters etc.
•
Stakeholder Management: Establish and maintain good working relationships within the different
departments, outsourced suppliers and service providers. Leveraging on the relationships to ensure we work
together to achieve the bigger organization’s vision.
•
Occupational Health & Safety: Establish and maintain a Compliance register to help monitor
and evaluate the compliance of the organization to Occupational Health and Safety Statutory/Regulatory
requirement.
ACHIEVEMENTS
•
Spearheaded the negotiation and selection of best possible insurance providers in the market for
better benefits for the staff for three years in a raw.
•
Being in the forefront of offering employees the emotional support during a major redundancy
that we went through.
•
Initiation of a succession planning discussion ideas within the organization to ensure continuity.
Office Administrator
Kyosk Digital Services | March 2020 - Dec 2020
Key Duties & Responsibilities
•
Financial Management: Responsible for the end-to-end management of petty cash for the head office
and all the company branches.
•
Compliance: In charge of obtaining and tracking all business-related documentation.
Off-boarding: Manage, follow-up and manage attritions including ensuring that all relevant HR forms and
administrative documents are completed, filed and shared. Conduct exit interviews for future that will be required
from time to time
•
Travels: Responsible for planning all company conferences, travels, accommodations and
transfers.
•
Other roles as may be allocated by the HRM.
ACHIEVEMENTS
•
Spearheaded the coming up of an Employee Engagement Framework that aimed at having an involved
workforce.
•
Spearheaded the transition of the petty cash management from a manual system to a digital platform via
Mpesa.
•
Successful 100% set -up of all the company branches within Nairobi, the Central, Western and Coastal
regions of Kenya.
•
Sitting among the key team that helped, advised and supported the teams in Tanzania, Uganda Nigeria setup
earning the SME (Special Matter Expert) role for matters HR and Administration.
•
End to end planning of 3 company end of year events with zero hints.
•
•
Successful transition of over 400 company lines from prepaid to postpaid saving the company a lot of funds.
Initiated key welfare activities within the organization that have gone a long way in creating a very good
culture within the organization.
Customer Experience Executive - Ground Handling Kenya
Airways Limited | March 2017 - Dec 2019
Kenya Airways is the leading airline in Africa flying to more than 50 countries worldwide.
Key Duties & Responsibilities
•
Reservations: Represent the airline to its passengers and assist passengers in ticket salesand
reservations including reservations changes.
•
Administration/Documentation: Preparation and completion of all paperwork associated with the aircraft
movement. Also ensuring passengers adhere fully to the guidelines needed to travel to each particular
destination.
•
Customer Handling: Provide information to passengers as required, give direction and also
ensure that passengers are assisted in all the customer touch points.
•
Disruption Management: Keep passengers informed of the situation, strive to give the necessary support to
contain the situation; offering meals, finding alternative flights, hotel accommodation etc.
•
Transfers: Ensure there is a seamless transfer for all transit passengers including their baggage.
•
Passenger Services: Investigate all handling discrepancies and customer complaints in a timely manner,
identify problem areas and course of action swiftly to avoid a recurrence.
•
Sales: Promote the airline’s products; loyalty program, lounge services.
ACHIEVEMENTS
• Advocated for the introduction of mandatory physical inspection at the baggage area to
avoid guest bags being left behind hence saving the company cost of delivery and long
transfers.
• Being selected for a company sponsored training for an additional role the
management thought I could be trusted with - ancillary services.
• Team growth by ensuring everyone in my shift can comfortably work on all the customer touch points hence
building a more reliable team something that was commended by the management and the rest of the team.
Account Manager - Sales
Jamii Telecommunications Limited | February 2016 - March 2017
Jamii Telecommunication is among the leading internet service providers we have in Kenya.
Key duties and responsibilities
•
Marketing: Selling and creating awareness of company products and services.
•
Research: Conducting market research to identify selling possibilities and evaluate customer
needs.
•
Networking: Actively seeking out new sales opportunities through market storms, promotions, setting up
tents in trade fairs and sponsored events.
•
Analysis: Create frequent reviews and reports with sales and financial data to show performance
over a specific period of time.
•
Customer Services: Handle complaints or objections from customers or prospects and also gather
feedback and share with internal teams.
ACHIEVEMENTS
•
Increased sales and company’s network coverage from 40% to 60% within Nairobi and its outskirts
during my tenure.
EDUCATION & PROFESSIONAL CREDENTIALS
Bachelor of Commerce (Human Resource Management) – KCA University (2025 – Ongoing)
CHRP (Certified Human Resource Professional) - College of Human Resource Management -) Diploma in
Public Relations Management - (KIM) Kenya Institute of Management - (2015 - 2016) Certificate in Airline Passenger
Handling - Customer Experience - Pride Center Kenya Airways (2014)
AWARDS & RECOGNISIONS
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Employee of the Quarter (Q2) 2023 – Kyosk Digital Services
•
Employee of the year 2020,2021 & 2022 - Kyosk Digital Services
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Commendation for excellent service 2018 - Kenya Airways
REFEREES
Available upon request
