Maureen Kinyanjui

MAUREEN WANGARI KINYANJUI 00100-Nairobi - Operations and Strategy Manager | Business Manager - SUMMARY An accomplished Operations Manager with extensive experience in driving operational excellence through effective team leadership, process optimization, and strategic planning. Proven track record in financial analysis, customer service, budgeting, project management, and marketing, excelling in enhancing organizational growth and efficiency. Successfully managed diverse teams, streamlined operations, and fostered collaborative environments across various industries, including automotive, insurance, and cinema production. Proficient in Microsoft Office Suite and well-versed in business management IT, dedicated to applying a comprehensive skill set to achieve organizational objectives and mission. EDUCATION PROFESSIONAL EXPERIENCE Women in Digital Business Administrator Training of Trainers | Facilitator Kenol Municipality Business Community Jan 2024 - June 2024 Aug 2024 - Present Training Digital Opportunity Trust Certificate in Business Skills and I.T Dec 2011 - April 2012 Kikuyu College of Accountancy & Computer Technology Oversees the administrative operations of the Kenol Municipality Business Community, ensuring efficient coordination of business activities and stakeholder engagement. Manages communications, schedules meetings, and facilitates collaboration between local businesses and municipal authorities. Implements organizational policies, maintains accurate records, and supports initiatives that drive economic growth within the municipality. Enhances operational efficiency by streamlining administrative processes and providing strategic support to business members. Certificate in Accounting and Computer Technology Jan 2010 - June 2010 Operations Manager The Canteen Mt. Kenya University Diploma in Business Management Aug 2009 - Nov 2011 Mt. Kenya University Certificate in Business Management Jan 2009 - July 2009 Aug 2022 - July 2024 Lead and oversee daily operations of The Canteen, ensuring smooth functioning and exceptional customer service. Manage a team of staff, providing training, guidance, and performance evaluations. Streamline inventory management, reducing costs by 15% while maintaining optimal stock levels. Collaborate with vendors to negotiate favorable contracts, resulting in improved supply chain efficiency. Utilize financial analysis skills to monitor budget performance and implement cost-saving measures. Foster a positive and productive work environment, encouraging teamwork and professional development among staff. Manager Finetouch Auto Garage and Storage Yard July 2021 - July 2022 SKILLS Strategic Planning Operational Efficiency Financial Acumen Project Management Leadership and Team Management Problem-Solving Communication Skills Negotiation Skills Change Management Data Analysis Customer Focus Risk Management Technology Proficiency Industry Knowledge Time Management Innovation Management Supply Chain Management Performance Management Business Development Customer Relationship Management (CRM) Change Leadership Legal and Regulatory Knowledge Crisis Management Negotiation and Conflict Resolution Global Perspective Organizational Design Customer Insights and Market Research Quality Management Budgeting and Forecasting Ethical Judgment and Integrity MEMBERSHIP Managed all aspects of operations at Finetouch Auto Garage, enhancing productivity and customer satisfaction. Implemented process improvements that increased workflow efficiency by 20%. Supervised a team of mechanics and support staff, fostering a cohesive work environment. Developed and executed marketing strategies, leading to a 30% growth in customer base. Maintained high standards of customer service, addressing and resolving issues promptly. Marketing Lead Agent | Central Region Iganjo FM June 2020 - Nov 2021 Spearheaded brand promotion efforts and executing marketing strategies to enhance the station’s visibility in the central region. Reported news and incidents from local communities and organizations. Managed the marketing of Iganjo FM’s services and products. Developed and implemented radio advertising campaigns, driving brand sales, and coordinating promotional activities to increase audience engagement and revenue. The position required strong communication skills, effective campaign management, and a keen understanding of market trends to successfully market the station’s offerings and maintain a competitive edge in the industry. Director Finecin Ventures Insurance Agency March 2020 - July 2021 Founded and managed a successful insurance agency, overseeing all operational aspects. Led marketing initiatives to attract and maintain clients, issued insurance stickers, and ensured timely notices to clients. Trained individuals on various types of insurance services, enhancing their knowledge and capabilities. Effectively managed client relationships and administrative processes, contributing to the agency's growth and reputation in the industry. Fine Cinema Production Kagama Community Based Organization – Administrator REFEREES Clement Kamau CEO Nov 2016 - Feb 2020 Oversaw the conceptualization, production, and distribution of highquality films and content, earning accolades for creativity and storytelling. Managed budgeting, scheduling, and resource allocation for various projects, ensuring efficient and timely completion. Established strategic partnerships with key stakeholders, contributing to business expansion and increased market presence. Implemented innovative strategies that enhanced production quality and organizational growth. CEO Finetouch Auto Garage - Regina Wagui CEO Carmate Auto Garage - Administrator Carmate Auto Garage Jan 2014 - Aug 2016 Assisted in the day-to-day administrative operations, ensuring smooth workflow and efficient service delivery. Handled customer inquiries, scheduled appointments, and managed billing, maintaining a high level of customer satisfaction. Managed documentation and record-keeping, improving the organization and accessibility of information. Contributed to the overall efficiency of the garage by supporting various administrative functions and fostering a wellorganized work environment. Facilitator Digital Opportunity Trust Kenya Jan 2013 - April 2014 Conducted business skills and IT training workshops, empowering local entrepreneurs with essential knowledge. Facilitated sessions on business planning, financial management, and digital literacy. Mentored participants to develop viable business ideas and strategies, contributing to their personal and professional growth. Played a key role in enhancing the entrepreneurial capabilities of the community, ensuring participants were well-equipped with the necessary skills to succeed in their ventures. Attachee Kenya Prisons Headquarters Jan 2012 - June 2012 Assisted in various administrative tasks, contributing to the smooth functioning of the office. Responsibilities included managing documentation, handling correspondence, and supporting office staff with daily operations. Demonstrated strong organizational skills and attention to detail while maintaining confidentiality and adhering to institutional protocols.