Maureen James Gyang

MAUREEN JAMES GYANG Email:-Phone No:-,- PROFESSIONAL SUMMARY Maureen is a skilled communication specialist with expertise in project management, human resource, digital marketing, customer service, and social media management. She has extensive experience in coordinating initiatives, managing strategic campaigns, and building effective partnerships across sectors. Maureen excels in overseeing program development, crafting compelling communication strategies, and implementing innovative solutions that drive measurable results. With a talent for collaborating with diverse teams and stakeholders, she ensures the seamless execution of projects and the and the achievement of organizational objectives. PROFESSIONAL EXPERIENCE Social Media Manager ORDIT Integrated Concept Ltd, Abuja, Nigeria| Sept. 2023 – Present • • • • Develop and implement social media strategies aligned with business goals. Create engaging, on-brand content including posts, images, videos, and graphics tailored to target audiences. Manage social media accounts across platforms Respond to comments, messages, and mentions to build strong relationships with followers. Foster community engagement by initiating conversations and addressing feedback or concerns promptly. Social Media Manger/HR Assistant (Remote). SkillDrive Inc. Dallas Tx (Non-Profit) | July. 2022- May 2024. • Planned, developed, implemented and managed strategies for social media accounts. • Regularly posted on all Social Media Platforms to consistently sell the vision of SkillDrive to talented professionals and attract great talents to the organization. • Managed both internal and external relationships of SkillDrive. • Oversee day-to day management of campaigns and maintain brand consistency. • Prioritized mails and responded when necessary. • Ensured partnership and sponsorship agreements are reviewed and renewed in timely manner. • Conducted background checks and verifying references • Coordinating employee onboarding and orientation • Maintained and updated employee files (both digital and physical) • Generated content brief for designs Executive Administrative Assistant/Customer Care Executive Vocalserv Global Contact Center, Abuja, Nigeria| June. 2021 – May 2023 • • • • • Coordinated and managed the executive’s calendar, including scheduling meetings, appointments, and travel arrangements while prioritizing tasks effectively. Handled incoming and outgoing communications, such as emails, phone calls, and memos, ensuring timely responses and maintaining confidentiality. Prepared meeting agendas, took detailed minutes, and followed up on action items to ensure tasks are completed efficiently. Drafted, edited, and organized reports, presentations, and other documents while maintaining an efficient filing system for easy access to important information. Oversee office operations, order supplies, and provide administrative support for special projects, ensuring seamless execution and alignment with organizational goals. Graphic Designer (Remote) Hope Found Initiative, Jos, Plateau State, Nigeria | Sept. 2021-Present. • Designing engaging visuals for logos, flyers, advertisements for social media, websites, and other materials. • Designing cohesive branding elements like logos, color schemes, and typography to establish a strong brand image. • Utilizing tools like Adobe Photoshop, Corel Draw, and Canva to create highquality designs. • Making revisions based on feedback to refine designs and ensure they align with organizational expectations. HR Assistant. Life Empowerment Jos, Plateau State, Nigeria | Feb. 2021 - April. 2022. • Screened resumes and scheduled interviews • Prepared offer letters and employment contracts • Conducted background checks and verifying references • Coordinated employee onboarding and orientation • Maintained and updated employee files (both digital and physical) • Kept track of attendance, leave, and performance records • Ensured confidentiality and ensured company policies and procedures are up to date • Scheduled meetings and managed calendars for management • Organized and scheduled training sessions Customer Relations field worker (Adhoc Staff). Plateau State Internal Revenue Service, Nigeria | Aug. 2013 - Sept. 2014. • Provided Information on the importance of tax payment. • Issued demand notices to business people. • Followed up on demand notices issued. • Assessed and recorded keeping of tax payers. Customer Relations Officer/Accounts officer. Sterling Bank Plc, Jos, Plateau State, Nigeria | Aug. 2012- Aug. 2013. • Advertised products and proactively opened and maintained customers’ accounts. • • • • Provided Information on products and services. Maintained customer relation through KYC (know your Customer) Recovered loans from customers and followed up defaulters. Resolved customers related issues, or escalated them to the appropriate department for timely resolution. Customer Care Representative. MTN Call Centre Jos (CNSSL Ltd Jos | June 2010 - July 2012. • Proactively created customer accounts, recorded and continually updated customer information. • Resolved product and services related issues by clarifying customers, determined causes of the problems selected and explained best solutions to customers. • Provided Information on products and services. • Escalated delicate customers’ queries to back end for timely resolution. • Maintained follow-up culture on customers who always call concerning issues affecting them. • Maintained closed tickets culture when customers’ issues are resolved. Reporter/ Presenter (National Youth Service Corp). Nigeria Television Authority, Abakaliki, Ebonyi State, Nigeria | Nov. 2008 - Oct 2009. • News writing and reporting. • Conducted interviews. • Presented programs concerning the society and those affecting corps members. • Organized children events. • Organized social events. EDUCATION ◆ Master of Arts (Mass Communication) University of Jos | 2018 ◆ Bachelor of Arts (Mass Communication) University of Jos | 2008 ◆ Diploma in Mass Communication Center for Continuing Education, University of Jos | 2003 ◆ Senior School Certificate Examination Zawan Community Secondary School, Plateau State | 2000 ◆ First School Leaving Certificate Ekan Primary School, Zawan, Plateau State | 1994 KEY SKILLS • • • Program Coordination: Experienced in coordinating program activities, handling logistics, and managing project timelines. Strategic Communication: Skilled in developing and executing communication strategies to support advocacy and awareness campaigns. Community Engagement: Proven ability to foster relationships with community members, stakeholders, and partners for program success. • • • • • • Digital Marketing: Proven ability to craft strategies that boost brand visibility and drive meaningful engagement across online platforms. From SEO to social media campaigns and content creation, I use data-driven insights to achieve measurable results. Graphic Design: Ability to create visually captivating designs that communicate messages effectively and leave lasting impressions. From branding to marketing materials, I combine creativity with attention to detail to bring ideas to life. Social Media Management: Proficient in using social media platforms for advocacy and community outreach. HR Expertise: Strong human management and organizational skills, including budgeting, reporting, and documentation. Client Relationship Management: Building and maintaining strong relationships with clients and stakeholders Multitasking: Ability to manage multiple projects simultaneously and work under pressure. CERTIFICATIONS • • • Certificate of Attendance: "How May I Help You?" (MTN Training) | 2010 National Youth Service Scheme (NYSC) | 2009 Diploma in Computer Training (CENCIRT ICT, GET-IT by HP) | 2009 HOBBIES • • • • Meeting new people (networking). Researching. Traveling. Playing chess, scrabble and volleyball REFEREES Dr. Taye Obateru Department of Mass Communication, University of Jos, Nigeria Tel:- Dr. Bere Gyang Director of Press and Public Affairs, Plateau State Tel:- Rev. Prof. Cletus Tanimu Gotan Catholic Archdiocese of Jos, Plateau State Tel:-