Maureen Ethel H. Pabustan

I had my OJT at Sky Aviation Learning Center Inc. (SALCI) in Pasay City, Philippines. SALCI is a training center for people who want to pursue a career in the tourism industry. In SALCI, it’s very much like a typical school where you have classmates, professors, and a syllabus. The first two weeks were devoted for lectures. These lectures include the safety measures in the airport and in the plane, fire protection in the airport and in the plane, different Q&A interviews for flight attendants, proper postures and gestures of a flight attendant, requirements to become a flight attendant, and a lot more. After two weeks of lecture, each of us was deployed to different departments in SALCI. We need to accumulate a total of 10 days deployment in order to finish our OJT. I was deployed to Turps and Tucker International Corporation (TATIC). TATIC is a trading company that is in the import and export of food and beverage (alcohol & non-alcohol) products. I was tasked to manage the attendance of employees in TATIC. After deployment, SALCI offered trainings (not mandatory) in becoming a flight attendant. I joined the flight attendant workshop. It is where cabin services, aircraft familiarization, and emergency evacuation landing are taught. I had my OJT done in just a month. After that, I started to browse for jobs on the internet while waiting to graduate. I applied in IBEX Global (Paranaque, Philippines) as a customer support representative. I got hired on June 9, 2017 and started working on June 13, 2017. IBEX is a BPO company that handles both voice and non-voice accounts. I was an email support representative for a ride-sharing account in IBEX. There are different LOB’s in my account, and I was trained for Lost and Found. It is where agents help the passengers and the drivers coordinate the return of the lost item in the car, thru email and SMS. The tools I used there were Zendesk, MS Excel, Slack, and many more. After my regularization, I was always appointed by the team managers to be the POC of the whole team. One team has 15-21 agents. The most challenging experience I had as a POC was when I had to handle my own cases and help my teammates with theirs, both within the average handling time. Fortunately, I never failed at this. Despite my divided time and attention for myself, since the account is very easy, I’ve always reached more than the quota (75 productivity per shift). I resigned on September 2018 because I wanted better opportunities and I wanted to gain more learning by stepping out of my comfort zone. I was doing my job for about a year and I believe there’s no learning when you’re stagnant.