Maureen Del Rosario

MAUREEN DEL ROSARIO Workforce Analyst | Virtual Assistant Open to: Full-time Remote Opportunities Contact Teresa, Rizal -- Skill Workforce Management & Real-Time Analysis Scheduling, Forecasting & Reporting Excel, Google Workspace, CRM Tools Profile Detail-oriented and dedicated professional with experience in workforce management, real-time analysis and administrative support. Recognized for exceptional performance, strong analytical skills and hands-on collaboration with cross-functional teams. Proficient in Excel, Google Workspace and CRM platforms, with a proven ability to balance operational efficiency and people-focused execution. Key Strengths and Achievements • Recognized by client with a commendation for being an exceptional and hands-on Real-Time Analyst (RTA), ensuring consistent service level and productivity. • Optimized scheduling and forecasting accuracy, improving workforce efficiency and minimizing idle time across multiple lines of business. • Streamlined communication between teams and management, supporting faster decision-making and stronger operational alignment. Communication & Collaboration Work Experience Administrative Support & Collections Specialist July 2024 – November 2024 Emapta Versatile Services Data Management Languange English Filipino • Managed collections and accounts receivables for logistics operations. • Processed cash advances and lumper fees. • Communicated with customers regarding billing and payment terms. • Maintained accurate customer accounts and billing information. Work Flow Analyst / SME Nov. 2019 – May 2024 Tata Consultancy Services Education Bachelor of Elementary Education – Major in Special Education Eulogio 'Amang' Rodriguez Institute of Science and Technology 2008 – 2013 Board Passer – Licensure Examination for Teachers (2014) • Assisted advisors and team leads in process-related escalations. • Managed inter-LOB schedules and productivity tracking. • Collaborated with management to ensure team targets and SLAs were met. • Conducted real-time monitoring to maintain service level goals.