Maureen Mercy Atieno
VALUE-OPTIMISING LOGISTICS OPERATIONS MANAGER
ADMINISTRATION ASSISTANT
P.O. Box 72532 – 00200, Nairobi Kenya
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Accomplished, transformational and hands-on Manager offering distinguished career in directing strategies for
operations, logistics, inventory management, customer service, supply chain management and warehousing. Visionary
leader with proven success in strengthening notable brands through tough decision-making, accomplishing challenging
objectives, as well as championing operational improvements. History of maintaining and improving quality standards,
whilst eliciting cooperation from vendors, management, clients, and employees to improve profits, controls costs, and
expedite products to their required destinations. Proven to build sustainable success through employee development
and delivering creative logistics and supply chain solutions to clients.
AREAS OF EXPERTISE
Supply Chain Optimisation | Operational Logistics Management | Inventory Planning & Control | Order Fulfilment |
Resource Allocation | Warehousing & Storage | Quality Control | Asset & Material Management | Project Management
| Process Innovation | Conflict Resolution | Contracts Negotiation | Cost Control | Systems Implementation | Strategic
Sourcing | Vendor Management | Customer Service
IT: SAP Warehouse Management System | MS Office Suite and JDA warehouse management system
CAREER HIGHLIGHTS
Operations Manager (Site Lead) ▪ DHL Supply Chain (K) Ltd, NORDA site
10/2015 – 03/2020
• Tactfully converted a low margin performing contract into a 7% profit in the 2017 financial year
• Ensured accurate stock receipts from printers, making sure that stocks were put-away efficiently as well as effectively
managed returns from trade.
• Learnt the following JDA Warehouse Management System modules
o Stocks receipt and put-away
o Bin-to-bin transfer
o Pick list generation
o Pick list cancellation
o Stock wasting
o Order short picking
• Improved order processing through strategic resource allocation, picking of orders according to priority whilst
ensuring the delivery of all orders within tight time constraints.
• Enhanced the client experience by collaborating with the customer service manager in promptly resolving all client
complaints
• Heightened productivity during the peak season by leading and motivating between 25 to 30 members of staff
• Liaised with the client to ensure a proper disposal of slow moving stocks.
• Maintained a flawless record in a countrywide book distribution project for both primary and secondary schools
• Liaised with the client in drafting SOPs for several warehouse functions, significantly enhancing process efficiency
• Maintained safe working conditions for warehouse operatives by establishing measures that ensured no Lost Time
Injuries for the warehouse staff
Distribution Manager ▪ Oxford University Press EA Ltd
2011 – 2015
• Maintained an accurate record of stock levels from printers, overseeing their storage, packing, and dispatch.
• Leveraged SAP for a wide variety of warehouse management functions including
o receiving and putting away stock,
o receiving and processing returns
o processing picking lists/deliveries,
o bin-to-bin transfers
o replenishment of bin locations
o raising shipping notifications for stock coming in,
o scrapping off damaged stock
o transfers of stock from different warehouses, etc.
• Coordinated the reconciliation of both physical and system balances, steered annual stock taking as well as weekly
cycle counts and reconciliations
• Managed the export and import processes to customers out of the country and as well as imports for books from
abroad/
• Ensured optimal warehouse space usage.
Logistics Management
• Keenly monitored service providers (couriers and transporters) guaranteeing the best service to customers
• Maintained a record processing and delivering orders to clients within 24 hours, as well as liaised with clearing
agents in ensuring the timely receipt of imported goods
• Harnessed the power of relationships with suppliers in ensuring optimal and cost-efficient service delivery
• Instilled a culture of care and personal accountability among the staff, minimising misuse of vehicles and equipment
• Leveraged in-depth analysis of logistical problems in conceptualising and implementing strategic solutions
Warehouse Staff Management
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Enhanced new staff output through orientation and personalised training
Instilled a time-saving culture among the warehouse staff, reducing the time taken to execute orders
Heightened staff output through strategic duty and target allocation
Established health and safety procedures, achieving a record of zero accident rate
Worked closely with the HR in recruiting casuals during the high season, as well as implementing staff motivation
programmes
• Promptly resolved all administrative and discipline problems among warehouse staff
Warehouse and Customer Service Manager ▪ Oxford University Press EA Ltd
2008 – 2011
• Supervised warehouse staff, managed and reported on stock levels, liaised with the warehouse and data entry
supervisors in conducting stock taking, as well as deputised the Distribution Manager.
• Heightened the overall staff output through strategic duty allocation, as well as boosting their morale; job
enrichment, job enhancement, on the job training for staff.
• Enforced compliance with health and safety regulations, minimising risks of accidents
• Worked closely with the HR department in on-boarding casual staff during the high seasons, ensuring uninterrupted
flow of work
• Enhanced client satisfaction through prompt and satisfactory resolution of issues and complaints, as well as the
delivery of orders within 24 hours
Administrative Assistant - Editorial/Publishing Department ▪ Oxford University Press EA Ltd 2001 – 2008
• Delivered editorial and administrative support to the managers and staff in the Publishing & Creative Services
Departments
• Assisted the print manager in costing of books for print, by comparing printing costs from different printers with a
view to ensuring maximum profits for the company. K
• Leveraged exceptional administrative skills in answering calls, clearing post office supplies, filing, receiving visitors,
and making travel and accommodation arrangements
• Provided immediate feedback to all inquiries on the publishing procedures as well as the management of author
database
• Received and assessed manuscripts from authors, determining whether they meet the threshold for publication
• Assisted editors with the general editorial functions such as preparing contracts and yellow forms (fee notes), as well
as maintaining the editorial database (list of freelance editors, reviewers, filing articles relating to the copyright
permissions) and performing author-care functions
• Aided designers with keying in text, page layout and receiving work from freelance typesetters
• Played a pivotal role in publicity related functions, handling tasks such as storage and issuing of promotional items,
as well as organising the functions
EDUCATION & PROFESSIONAL DEVELOPMENT
Association of Business Executives (ABE – UK)
Advanced Diploma in Business Management
2008
Diploma level 2 in Business Management
2005
Diploma level 1 in Business Management
2005
Secretarial qualifications from City & Guilds
PERSONAL ATTRIBUTES
Good team leadership skills | Ability to work under pressure | Good oral and written communication skills | Punctuality
and reliability | Facility to prioritise tasks | Team-oriented attitude | Ability to maintain strict confidentiality | Strong
work ethic
REFERENCES
Rose Kivuva
Customer Services Manager
Oxford University Press
PO Box 72532 - 00200
Tel: 0722 - 453 114
NAIROBI
Brenda Anjuri
Senior Production Manager
RTI International
Tel:-
NAIROBI
