Maud Mensah

Maud Emefa Mensah Address: P.O.Box MS 486 Mile 7- Tantra Hills, Accra Phone: - Email:-PROFILE Dedicated and adaptable professional seeking opportunities to leverage a diverse skill set and a passion for excellence. Committed to contributing effectively to dynamic work environments and making a positive impact. WORK EXPERIENCE TECHNICAL SUPPORT AGENT Teleperformance • • • • • • • • April 2024 – Feb 2025 Utilized company troubleshooting resolution workflow to evaluate technical problems and identify appropriate solutions. Collaborated with Team leads and Quality Analysts biweekly to explore and implement better ways of addressing customer issues. Tackled 150 cases per week, leading to a 7% increase in customer satisfaction. Offered advice and assistance to customers, paying special attention to their unique needs and preferences. Analyzed online advertising content and business websites, utilizing insights to construct and modify ad texts and extensions to achieve client expectations. Ensured all content adhered to high standards of spelling and grammar, maintaining consistency and professionalism across all tasks. Supported colleagues and contributed to building a collaborative team culture, actively participating in team meetings to promote best practices and knowledge sharing. Proactively identified areas for improvement and escalated issues through appropriate channels to ensure timely resolution. VOLUNTEER Human Rights Advocacy Centre (HRAC) Jan 2024 – March 2024 • Conduct research on human rights issues, including but not limited to civil liberties, social justice, gender equality, and minority rights. • Collect and analyze data from variety of sources, including academic publications, government reports and grassroot organizations. • Assist in drafting research reports, policy briefs, and advocacy materials to support the organization’s advocacy efforts. • Collaborate with team members to develop research methodologies, identify key research questions, and plan research projects. • Participate in meetings, workshops, and events related to human rights advocacy and research. • Provide administrative support as needed, including organizing files, managing databases, and assisting with logistical arrangements for research projects. • Seek guidance and mentorship from experienced researchers to enhance research skills and knowledge. MARKET RESEARCH ANALYST (INTERN) Viva Technologies • • Oct 2023 – Dec 2023 Assist in conducting primary and secondary market research to gather data on industry trends, consumer preferences, and competitive landscapes. Help analyze and interpret research findings to identify key market insights and opportunities. • • • • Contribute to the preparation of research reports, presentations, and dashboards summarizing findings for stakeholders. Collaborate with team members to integrate research insights into business strategies and initiatives. Assist in monitoring market trends, competitor activities, and customer feedback to provide updates and recommendations. Learn and apply statistical analysis techniques and data visualization tools to support research projects. MEMBER AND CLIENT OFFICER Social Security and National Insurance Trust • • • • • • • • Nov 2022 – Oct 2023 Assisting members in understanding social security and insurance benefits, eligibility criteria, and application procedures. Provide personalized assistance to members regarding their contributions, claims, and other related matters. Regularly communicate with employers and organizations enrolled in social society and insurance programs to address concerns and provide concerns. Verify documentation submitted by members, ensuring all necessary information is complete for processing. Conduct educational workshops and presentations for members and employers to enhance their understanding of the social security and insurance scheme. Maintain and update accurate and up-to-date member records and databases. Generate reports and analyze data related to member contributions, claims, and other relevant metrics. Ensure compliance with all regulatory requirements and internal policies. ADMINISTRATIVE ASSISTANT INTERN Ampsel Commodities Limited • • • • Jun 2020 – August 2020 Manage and maintain office supplies inventory, placing orders when necessary. Develop and maintain a filing system, both electronic and physical. Organize and schedule appointments, meetings, and events for team members. Assist in the preparation of regularly scheduled reports. EDUCATION BSc Public Sector Management and Administration (2022) University of Ghana St. Martins Senior High School (2017) PUBLICATION • Mensah, M. (2022) “Challenges Facing the Implementation Of The National Health Insurance Scheme In The La Nkwantanang Municipality” Bsc Dissertation, 53 pages(unpublished). SKILLS • Analytic Skills: Proficient in analyzing policy issues, conducting research, and synthesizing complex information to inform decision-making processes. • Communication: Strong verbal and written communication skills, honed through academic presentations, policy briefs and reports. • Teamwork: Collaborate team player with proven track record of working effectively in diverse team environments. • • Leadership: Demonstrated leadership abilities through coursework, projects and extracurricular activities showcasing the ability to lead teams and drive projects to successful completion. Research: Skilled in conducting literature reviews, quantitative research, and data analysis using relevant tools and software. INTERESTS AND HOBBIES • Community Engagement: Volunteer for community gardening projects, fostering sustainable practices, and promoting green spaces in urban areas. • • • Outdoor Activities: Enthusiastic hiker and nature enthusiast, regularly exploring natural parks and trails to connect with the environment. REFEREES Mr. Israel Ahorlu Teleperformance Team Lead Email:- Environmental Conservation: Actively involved in local environmental cleanup initiatives and treeplanting campaigns, demonstrating a personal commitment to environmental preservation. Photography: Passionate about capturing the beauty of nature through photography, emphasizing the importance of preserving natural habitats. Ms. Modupe Nukunu Human Rights Advocacy Centre Executive Director Email:-