Matthew Tahmasian

I’m an experienced IT professional with a strong background in technical support, team leadership, and service delivery. Over the past decade, I’ve advanced from hands-on field technician roles to leading large-scale Help Desk operations for nationally dispersed teams. My expertise spans systems administration, network infrastructure, asset management, and user support across a variety of platforms and tools.

Most recently, I served as a Helpdesk Lead at Cerge, managing a team of 10+ engineers and ensuring high-quality, remote support services. Prior to that, I led IT operations at NKSFB, supporting over 650 users and developing internal subject matter experts to enhance service standards. My career reflects a consistent focus on operational efficiency, end-user satisfaction, and continuous process improvement.

With a Bachelor’s in Technical Management (Networking and Communications) from DeVry University and certifications in CompTIA A+ and Network+, I’m passionate about driving results, solving complex problems, and helping IT teams and systems perform at their best. I'm now looking to take the next step in my career through a leadership position where I can make a meaningful impact.