Matthew Rose

MATT ROSE 5 Jean Rd., Pembroke, MA 02359 C: (516)-- EDUCATION: M.A. PHYSICAL EDUCATION, ADELPHI UNIVERSITY GARDEN CITY, NY, JANUARY, 2009 B.S., PHYSICAL EDUCATION, ADELPHI UNIVERSITY GARDEN CITY, NY, May 2007 PROFESSIONAL EXPERIENCE: CUSTOMER SERVICE MANAGER, GUITAR CENTER, BRAINTREE, MA AND MILLBURY MA, October 2018 – March 2020 • Developing, training, and implementing customer satisfaction tech niques, supervising and keeping my team engaged and motivated day to day. • Resolving various customer issues as they arise, delegating tasks and maintaining an orderly workflow. ADMINISTRATIVE ASSISTANT, THE ROCKEFELLER GROUP, NEW YORK, NY April 2012 - August 2016 • Performing day-to-day operational tasks for the property management team to assist in running the building. • Assisting tenants in the building with problem solving situations they may encounter. • Follow up by phone to tenants to ensure requested work was done, and creating the nightly after hours report for work being done in the building. • Creating Standard Operating Procedure manual for new buildings acquired, and creating payroll for hourly employees. PHYSICAL EDUCATION TEACHER, TRINITY LUTHERAN SCHOOL, HICKSVILLE, NY September 2009 – June 2011; January 2008 June 2008 • Developing and implementing physical education lessons for grades K th through 8, assessing student progress, health education for 7 grade REFERENCES Paul Hackney Manager, Guitar Center - Leslie Severino Property Manager, The Rockefeller Group - Brian Sullivan Property Manager, The Rockefeller Group -