Matthew Pajanostan
Customer service specialist
LinkedIn: https://www.linkedin.com/in/matthew-pajanostan/
Email address:-
SKILLS
Technical Proficiency: Using customer service software, tools, and
technology to manage customer interactions and resolve issues efficiently.
Active Listening: Paying close attention to customers' words and emotions to
fully understand their needs and respond appropriately.
Problem-Solving: Quickly identifying issues and finding effective solutions to
resolve customer problems and complaints.
Communication Skills: Ability to convey information clearly and concisely,
both verbally and in writing, ensuring customers understand the solutions and
information provided.
EXPERIENCE
Telstra International Philippines - Complaints Case Manager
March 2017 - Present
● Successfully managed escalated customer complaints, ensuring timely
resolution and maintaining customer satisfaction.
● Collaborated with cross-functional teams to improve processes and
address recurring issues.
● Handled complaints escalated to the Telecommunication Industry
Ombudsman Australia.
Teletech Philippines - Billing Specialist
March 2012 - March 2017
● Excelled in billing inquiries/disputes and sales support, contributing to
revenue growth.
● Leveraged CRM tools to track customer interactions and optimize sales
processes.
● Provided technical support troubleshooting for both mobile and
broadband services.
Qualfon International Inc - Customer Service Representative
October 2010 - August 2011
● Provided customer service, billing, and sales support.
● Troubleshoot mobile coverage, SIM card, and hardware issues.
● Handled customer retention and complaints.
EDUCATION
University of Makati - IT Computer Tech
